Representative I, Customer Service

ElDorado National California • Riverside, CA

5d • Onsite

About The Position

Join a manufacturing leader with over 50 years of excellence, where every role contributes to building reliable transportation solutions that people depend on everyday across the United States and Canada. At ENC, we prioritize safety, quality, innovation, collaboration, and continuous growth – creating vehicles our teams can take pride in. Founded in 1975, ENC (ElDorado National – California) is a leading U.S. transportation manufacturer specializing in design, engineering, and end-to-end production of heavy-duty buses, shuttles, and cargo vehicles through a custom-build, mixed-model assembly process. Each vehicle is produced in our purpose-built facility in Riverside, California supporting public agencies and private transportation providers nationwide. We offer one of the industry’s widest portfolios of power options, including 100% battery-electric, diesel-electric hybrid, CNG, and clean diesel. ENC is committed to revitalizing American manufacturing through innovation, customer focus, and the delivery of high-quality vehicles that keep communities connected, supported, and moving forward.

Requirements

• High School diploma or equivalent required.
• Excellent verbal and written communication skills.
• Strong interpersonal and active listening skills.
• Ability to manage multiple tasks and work in a fast-paced environment.
• Proficient with Microsoft Office Suite and CRM systems.
• Strong problem-solving skills and attention to detail.
• Ability to remain calm and professional when handling challenging situations.

Nice To Haves

• Associate or bachelor’s degree preferred.
• 2+ years of customer service experience in a corporate or call center environment preferred.

Responsibilities

• Respond promptly to customer inquiries via phone, email, or in person.
• Process customer orders and returns accurately and efficiently.
• Maintain up-to-date knowledge of products, services, and policies.
• Document customer interactions, transactions, comments, and complaints in the CRM system.
• Resolve product or service problems by clarifying the customer's complaint, determining the cause, and offering appropriate solutions.
• Escalate complex issues to appropriate departments or management when necessary.
• Follow up to ensure resolution and customer satisfaction.
• Support billing and account questions and provide documentation as needed.
• Participate in training sessions and team meetings to maintain service standards.
• Monitor open issues and follow through to ensure resolution and customer satisfaction.

Benefits

• Medical (including FSA & HSA), dental, vision, life and disability insurance, EAP, mental health, and wellness programs
• 401(k) with employer match
• Paid time off and twelve (12) paid holidays
• Employee referral program
• Career growth and development opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED