Customer Service Representative

Ambank Company•Alton, IA

8d•Onsite

About The Position

For over 50 years, American State Bank has been committed to providing customers with high-quality products and exceptional customer service. The bank aims to ensure customers have adequate tools to manage their financial health. It is a family-owned and family-oriented institution that encourages flexibility for a healthy work-life balance. The bank employs individuals who exemplify its professional, yet fun culture and is invested in its communities, taking pride in volunteering and showing support.

Requirements

High school diploma or general education degree (GED); or one to three months’ related experience and/or training; or equivalent combination of education and experience.
Provide stellar customer service.
Communicate effectively with customers and other employees.
Read and comprehend simple instructions.

Nice To Haves

Ability to process a large volume of transactions daily.
Ability to communicate with different types of clients.
Ability to sell the bank’s products and services.

Responsibilities

Process all transactions accurately and efficiently in accordance with established policies and procedures.
Receive checks and cash for deposit, verify amount, and examine checks for endorsements.
Cash checks and pay out money after verification of signatures and customer balances.
Enter customers' transactions into computer to record transactions, and issue computer generated receipts.
Provide a welcoming environment for customers at all touch points.
Order daily supply of cash, count incoming cash, and place on accounts for uncollected funds.
Balance currency, coin, and checks in cash drawer at end of shift and compare totaled amounts with data displayed on computer screen.
Explain, promote, or sell products or services at point of interaction.
Remove deposits from and count and balance cash in automated teller machines and night depository.
Perform duties as assigned by supervisor.