Csi Jobs

About The Position

Requirements

• Previous experience as a Service Advisor or Service Manager in an automotive dealership environment
• Proven leadership and customer service skills
• Strong understanding of dealership service operations and repair order management
• Ability to multitask and work effectively in a high-volume service drive
• Excellent communication, organizational, and problem-solving skills
• Experience with dealership management systems
• Valid driver’s license required and clean driving record

Responsibilities

• Actively work the service drive alongside advisors and support staff
• Write repair orders, greet customers, and assist with service recommendations as needed
• Manage daily service lane operations and workflow
• Lead, coach, and support service advisors and service staff
• Handle escalated customer concerns and ensure customer satisfaction
• Monitor repair order progress and coordinate with technicians and parts departments
• Drive sales performance, labor growth, maintenance sales, and customer retention
• Maintain efficient appointment scheduling and service traffic flow
• Assist with training, hiring, and development of service personnel
• Ensure compliance with dealership processes, manufacturer standards, and warranty procedures
• Track and improve key performance indicators including CSI, ELR, advisor productivity, and gross profit

Benefits

• Competitive compensation package with performance incentives
• Health insurance
• Dental insurance
• Vision insurance
• Paid Vacation
• Paid Holidays
• Opportunity for advancement within a growing organization