Coordinator Jobs

About The Position

Requirements

• Compassion for animals and the people who love and care for them.
• Passion for animal welfare and a strong understanding of animal care.
• Ability to serve the public and fellow employees with honesty and integrity.
• Excellent customer service skills.
• Excellent communication skills, both verbal and written, with the ability to interact effectively with diverse groups.
• Strong organizational skills with the ability to manage multiple tasks and prioritize effectively.
• Ability to stand for extended periods and to bend and reach to perform assigned work activities.
• Ability to work well in a fast-paced, team-oriented environment.
• Comfortable working with dogs and cats of all sizes, breeds, and temperaments.
• Must be able to handle large dogs and cats.
• Must be able to lift 40lbs or more.
• Ability to follow safety protocols and handle challenging situations with calmness and professionalism.
• Ability to work collaboratively with multiple departments to ensure efficient shelter operations.
• Ability to adapt to changing circumstances and remain composed under pressure.
• Ability to handle seeing and dealing with animals that have been abused, neglected or treated cruelly.
• Must be able to work weekends, holidays, and varying shifts based on shelter needs.
• Must have a means of travel that ensures prompt arrival for work shifts.
• Must pass a background check.

Nice To Haves

• Proficiency in basic computer applications and experience with database systems is a plus.
• College degree or relevant coursework preferred.
• 23 years or older preferred for the purposes of being added to group vehicle insurance policy.
• One or more years’ experience in animal related field or animal sheltering preferred.
• Previous experience in customer service, hospitality, or a similar role is highly desirable.
• Fear Free Sheltering preferred.

Responsibilities

• Uphold the standards and values of LifeLine Animal Project: Save Lives -- Build Community -- Be Exceptional Stewards -- Be Courageous -- Be Compassionate -- Take Responsibility -- Respect, Embrace and Celebrate Diversity
• Exhibit exceptional stewardship by ensuring accurate data entry for all foster animal behavior and health notes in shelter software.
• Work with foster parents to implement behavior plans for foster animals and follow up regularly.
• Be compassionate when handling foster meet and greets and handoffs to foster parents. This includes: Matching fosters with animals and following the send out protocol outlined in the send-out guide. Ensuring that dogs are fitted with the appropriate collar and/or other equipment and supplies. Educating the foster parent on the foster process at hand-off, including covering our most important dos and don’ts, passing on/emailing any applicable handouts, and having the foster parent sign any necessary documents. Helping with adoption meetings for fosters as needed.
• Ensure any foster animals maintain medication schedules as needed in order to advance LifeLine’s mission to save lives.
• Take responsibility to counsel fosters, answer questions, provide additional training and support as needed, and remain connected to short- and long-term fosters with follow-up phone calls and emails. Maintain connection even when fosters are not housing an animal.
• Participate in ensuring that routine foster animal medical care done in-house is completed in a timely manner, such as regular monthly preventatives and vaccinations, and subsequent data entry is done.
• Maintain a database of foster homes with each foster’s preferences and capabilities, and maintain and update records. Produce reports as requested.
• Provide resource support for animals out of the shelter.
• Participate in rounds with other departments to identify dogs with a shelter-based behavioral decline or behavior challenges and develop plans to place them in foster homes and provide extra enrichment as needed.
• Participate in playgroups, maintaining notes and assuring that protocols are followed.
• Use focus groups for dog test interactions and pathways planning.
• Assist in educating fosters on dog care and behavior.
• Schedule and conduct foster training classes – bottle feeding, administering medications, house training, socializing, etc.
• Work with Veterinary staff to schedule vaccines, surgery, appointments, etc. Provide appointment information to fosters and follow-up if appointments are missed. Reschedule as needed.
• Provide excellent customer service and communications to clients, coworkers, fosters, and volunteers. Welcome visitors with a friendly and professional demeanor.
• Cover the department emails to ensure all emails are being answered in a timely manner.
• Maintain a general understanding of all shelter operations, including animal care, adoption policies, volunteer opportunities, foster programs and any other operational processes.
• Stay informed about current animals in the shelter, including their needs, personalities, and status.
• Courageously, collaborate with other shelter staff to address any issues or concerns that arise.
• Respect, embrace and celebrate diversity by always operating with a judgement-free mindset when greeting and working with visitors.
• Help build a community of animal welfare advocates by supporting and engaging the volunteers who aid the pathways team.
• Continue education by participating in LifeLine’s 40-hour annual training requirement.
• Maintain a clean and tidy work area.
• Other tasks as assigned.

Benefits

• 40-hour annual training requirement