Coordinator Jobs

About The Position

Requirements

• Applicants need to be resourceful, and good problem solver
• Applicants need to be responsible, self-motivated, trustworthy, and able to balance the various requirements of this position so they can help the residents and support their program.
• Must have a strong desire to help others and should be able to respect, inspire, gain trust, and build confidence among senior citizens and people with disabilities.
• Needs to be able to communicate and interact with residents with a professional and friendly demeanor.
• Applicants should have an associate’s Degree (A.A.) in Social Work, Gerontology or a related field.
• Applicants should have two or three years of experience in social service delivery with seniors and people with disabilities; or a combination of education and experience.
• Possess knowledge of supportive services for seniors and people with disabilities
• Ability to advocate, organize, and provide results for those served.
• Ability to write reports, case notes, business correspondence, and procedure manuals.
• Possess the ability to effectively present oral and written information and respond to questions from groups of managers, clients, customers, and the public
• Use of computers, Internet, email, and telephone systems.
• Familiarity with Microsoft Windows, Internet Explorer, and Windows file management.
• Ability to learn and become proficient with Microsoft Office applications – Word, Excel, PowerPoint, and Outlook.
• Ability to enter data into a Service Coordinator based software program (training provided).
• Willingness and aptitude to learn new computer applications and skills as the need arises.

Nice To Haves

• Bilingual in English and Spanish or other languages (oral and written), preferred.

Responsibilities

• Rotate between all the Catholic Charities Diocese of San Diego residential properties and provide quality services to our clients.
• Become familiar with all of the locations where Catholic Charities Dioceses of San Diego serves clients.
• Meet regularly with the Residential Services team to review case files and become familiar with the needs of our clients at all of our locations.
• Look for ways to improve or expand the services we provide them.
• Train residents on the new appointment process with an emphasis on how to schedule in-person and virtual appointments.
• Train residents on other ways they can use technology to meet their daily needs or improve their standard of living.
• Create social opportunities for residents to prevent isolation and create a sense of community among residents.
• Look at ways to use technology to access services from other Catholic Charities programs to expand services to our clients.
• Work with external programs to create training opportunities for staff and clients.
• Work with our Outreach and Communications Department to convert these trainings into webinars and videos so the clients and staff can have access to them at any time.
• Work with management and the of the Outreach and Communications Department to promote the services provided and help expand the program.
• Work with management and other team members to regularly review processes and procedures to improve services to the clients.
• Work with internal and external partners to find ways to improve processes and expand our services to clients.
• Work in collaboration with all Residential Services Coordinators to provide residents with quality services that enable residents to have a better quality of life.
• Facilitate conflict resolution among residents, staff, and third parties among all residential buildings served by Catholic Charities Diocese of San Diego.
• Contribute to a positive and effective teamwork environment with colleagues.
• Complete all required statistical records, documentation, and reports in a timely manner.
• Assist with all staff meetings, training sessions, and other appropriate meetings and conferences as required.
• Assist residents from other properties on an as-needed basis
• Look at online services and applications, like the Language-Line application, to help enable the team to provide better service to our clients.
• Have knowledge of the working of the AASC Online database and phone app.
• Use these to track appointments and services provided.
• Maintain records to provide monthly statistical reports (Due every 5th of the month) to the Program Manager and/or Department Director.
• Be a member of the American Association of Residential Services Coordinators.
• Acquire 12 Continuing Education Units annually provided by the program.
• Inform all presumed abuse of residents to the appropriate agency.
• Build rapport with residents to establish trust.
• Execute the appropriate evaluation and intake processes to ensure quality delivery of services to clients.
• Also, look for ways to automate the intake process to make it easier for clients to enter into this program.
• Facilitate referral and case management for clients to outside services in the case that CCDSD services do not meet the client’s needs.
• Regularly survey clients to collect feedback on services offered and service satisfaction and collect client input on service improvement opportunities.
• Collaborate and communicate with all Catholic Charities staff and volunteers to remain consistent in policies and procedures.
• Adhere to all agency policies and procedures.
• Complete and submit all required and assigned paperwork in an accurate and timely manner.

Benefits

• Mileage is reimbursed.