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Service Associate (Part-Time or Seasonal)

Mackey'sorporated•Colchester, CT
•Onsite
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About The Position

For over 55 years, Mackey's has been Connecticut's trusted partner in helping families care for what matters most—their homes, pets, and farms. As a Service Associate, you'll be the vital connection between our customers and the solutions they need to succeed, whether they're caring for beloved pets, nurturing their gardens, or managing their farms. Every interaction you have shapes a customer's experience and success. You'll help a farmer find the right feed for their livestock, guide a pet owner to the perfect nutrition for their companion, or assist a gardener in selecting plants that will flourish in their yard. Your expertise and genuine care directly contribute to the health and happiness of families throughout Connecticut. You're not just selling products—you're supporting life. The pet food you recommend nourishes a family's beloved companion. The garden supplies you suggest help create spaces where families gather. The agricultural products you provide sustain local farms that feed our community. Your work has meaning that extends far beyond the transaction.

Requirements

  • Must be 18 years or older
  • Self-motivated with genuine passion for helping people succeed
  • Strong problem-solving abilities with resourceful approach to challenges
  • Excellent communication skills—ability to speak and write clearly with empathy and respect
  • Organization and prioritization skills to manage multiple tasks and customer requests
  • Physical capability to handle products weighing 5-60 lbs with active movement including reaching, bending, and lifting
  • Proficiency with Google Workspace and Microsoft Office Applications
  • Commitment to teamwork and inclusive approach with customers and colleagues

Nice To Haves

  • Customer service or retail experience, particularly in service-focused environments
  • Cashier or point-of-sale experience with cash handling responsibilities
  • Experience in agricultural, pet, or garden retail sectors
  • Background in team leadership or project management
  • Comfort handling large transactions and various payment methods

Responsibilities

  • Provide exceptional customer service that reflects our commitment to integrity and excellence
  • Partner with our collaborative team to create outstanding retail experiences through merchandising, stocking, and store maintenance
  • Develop deep product knowledge to become a trusted advisor for customers' pet, farm, and garden needs
  • Handle transactions with precision and accountability, managing everything from small purchases to large agricultural orders
  • Solve problems resourcefully, turning challenges into opportunities for customer satisfaction
  • Lead by example in supporting teammates and maintaining our inclusive, growth-oriented culture

Benefits

  • Part-time and seasonal scheduling options
  • Competitive compensation with growth opportunities
  • Comprehensive training in products and customer service excellence
  • Employee discounts on quality pet, farm, and garden supplies
  • Supportive team environment where your voice and ideas matter
  • Opportunity to develop expertise in growing agricultural and pet care markets
  • The satisfaction of meaningful work that directly impacts your community

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What This Job Offers

Job Type

Part-time

Career Level

Entry Level

Education Level

No Education Listed

Number of Employees

11-50 employees

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