Communications Coordinator Jobs

About The Position

Requirements

• High school diploma or equivalent required.
• Minimum of 1-2 years of experience in hospitality, guest services, front office operations, concierge services, or customer service.
• Exceptional verbal and written communication skills.
• Strong customer service and interpersonal skills.
• Ability to multitask and prioritize in a fast-paced environment.
• Strong organizational and follow-through skills.
• Ability to maintain professionalism and composure under pressure.
• Detail-oriented with a high degree of accuracy.
• Proficiency in Microsoft Office applications and hospitality technology platforms.
• Ability to work independently while collaborating effectively with multiple departments.
• Ability to sit, stand, and use a computer for extended periods.
• Ability to communicate effectively via phone, email, and messaging platforms.
• Ability to occasionally walk the resort to coordinate guest requests and service delivery.

Nice To Haves

• Associate's or Bachelor's degree in Hospitality Management, Business, Communications, or a related field preferred.
• Experience working in a luxury hotel or resort environment preferred.
• Experience using Alice or similar guest communication platforms is highly desirable.

Responsibilities

• Monitor the Alice platform continuously during assigned shifts.
• Respond promptly, professionally, and courteously to guest inquiries and requests.
• Ensure all guest communications reflect the resort's luxury service standards and brand voice.
• Maintain accurate and detailed communication records within the Alice platform.
• Prioritize and triage guest requests based on urgency, service impact, and operational requirements.
• Route guest requests to the appropriate departments, including Front Office, Housekeeping, Engineering, Concierge, Spa, Food & Beverage, Recreation, Transportation, and other operational teams.
• Monitor the progress of open requests and ensure timely completion.
• Follow up with guests to confirm satisfaction and resolution of requests.
• Escalate urgent guest concerns or service recovery opportunities to management when necessary.
• Coordinate communication between departments to ensure seamless execution of guest requests.
• Assist guests with transportation arrangements, dining reservations, spa bookings, activity inquiries, and resort information.
• Support pre-arrival, in-house, and post-stay guest communication initiatives.
• Provide personalized recommendations and information that enhance the guest experience.
• Identify opportunities to exceed guest expectations through proactive service and communication.
• Monitor response times and service completion metrics within the Alice platform.
• Identify trends, recurring guest requests, and service opportunities.
• Assist leadership in maintaining communication standards and best practices.
• Generate reports and provide feedback on communication volume, guest engagement, and service performance.
• Support ongoing process improvements to enhance operational efficiency and guest satisfaction.

Benefits

• We welcome applicants with disabilities and provide reasonable accommodations as needed to our applicants.