Senior Associate Director of Programs, Communications and the Student Experience
Tufts University • Medford, MA9d • Hybrid
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Sr Assoc Dir Financial Aid Communications & Student Experience
Tufts University•Medford, MA
•Hybrid
About The Position
The Office of Financial Aid administers financial aid and work study for undergraduate and graduate students across Tufts University’s School of Arts & Sciences, School of Engineering, and School of the Museum of Fine Arts. Staff provide personalized counseling and support to students and families throughout the financial aid process. The office is part of the Student Services division and works closely with the Office of Admissions to support prospective and enrolled students. The Senior Associate Director provides advanced expertise and oversight of specialized financial aid programs and leads and supervises staff. The role provides strategic input and operational perspective to the Director and Associate Dean and collaborates with fellow Senior Associate Directors on departmental priorities, projects, and initiatives. The position supervises professionals responsible for programs such as QuestBridge and REAL, publications, internal and external communications, work study, and Veteran Affairs, and also manages a student caseload. This is a hybrid position, expected to be on campus at least two days per week and as needed for events.
Requirements
- Bachelor’s degree.
- At least 8 years of financial aid experience.
- Comprehensive understanding of federal regulations and policies.
- Proficiency with Microsoft Office, financial aid system software, and student information systems.
- Excellent written and verbal communication skills, including public speaking skills to convey complex information clearly.
Nice To Haves
- Master’s degree.
- Experience with Institutional Methodology, PowerFaids, and PeopleSoft.
- Familiarity with funding for non-traditional programs and expert knowledge of governing regulations.
- Experience in student advising, special populations, web and communications, and training and development.
Responsibilities
- Oversee the office’s student advising and counseling approach, guide staff on complex cases, counsel students and families, and resolve escalated concerns.
- Lead support for select student and family populations, providing tailored information, outreach, and assistance.
- Oversee, delegate, and monitor staff work and performance; manage hiring, training, and staff performance development.
- Participate in long-term strategic planning and assist with policy and procedure development.
- Oversee federal and Tufts Work-Study programs, including employer relationships, hiring department partnerships, federal allocation compliance, and community service requirements.
- Ensure successful administration of undergraduate VA benefits and fulfill the responsibilities of Tufts’ School Certifying Official (SCO).
- Oversee the design and delivery of financial aid presentations, the office website, and written and digital communications.
- Independently lead financial aid projects and initiatives, manage project plans and deliverables, and develop and present reports to the Director and Associate Dean.
- Collaborate with Admissions and student services partners to coordinate outreach and communications for prospective and enrolled students.
- Manage an assigned applicant and student caseload; counsel and advise students, award and certify loans, resolve issues, and monitor accounts.
- Perform other duties as assigned.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
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