Communications Associate [closed to new applicants]

Compass Family Services • San Francisco, CA

10d • Hybrid

About The Position

The Communications Associate communicates Compass Family Services’ mission and work to its constituencies with support from the Director of Communications. This hands-on role creates and distributes written and visual content, maintains digital channels and brand consistency, supports media relations, and tracks communications performance. It requires strong organization and communication skills, relationship-building and branding awareness, design ability, and the discipline to manage multiple projects in a collaborative team environment.

The position is based at 37 Grove St. in San Francisco. It is fully in person for the first three months; afterward, the employee may be eligible for up to one remote day per week with manager approval, subject to team needs and excluding short weeks and peak periods. The schedule is full time, primarily Monday through Friday during standard business hours. The position is expected to start in early January 2027.

Requirements

• One to two years of work experience in digital media, communications, marketing, journalism, or a related field.
• Exceptional writing and grammar skills, with the ability to write clearly and persuasively.
• An eye for design and experience creating branded collateral such as flyers, reports, and social media graphics.
• Demonstrated understanding of the challenges facing homeless and low-income families and passion for supporting families to achieve stability.
• Demonstrated commitment to diversity, equity, inclusion, and belonging work.
• Ability to work collaboratively, build relationships, stay organized, and execute multiple projects simultaneously.

Nice To Haves

• Experience with Wix, Salesforce, Canva, Adobe Creative Suite, Meltwater, Hootsuite, Google Analytics, Google Ads, and SEO.
• Experience creating professional social media and web content.

Responsibilities

• Draft and produce written and visual content for blogs, emails, social media, newsletters, flyers, postcards, invitations, signage, presentations, and reports, consistent with Compass Family Services’ voice and values.
• Take, select, and edit photographs for communications channels and maintain organized photo libraries.
• Compile and distribute the monthly client newsletter in collaboration with program staff.
• Help identify opportunities to improve language accessibility across communications materials and platforms.
• Maintain and update the website, email platform, and social media accounts so content is accurate, current, and aligned with the organization’s voice and values.
• Maintain the communications calendar and track and share deadlines and key dates with relevant team members.
• Assist with management of the Google Ads account by monitoring performance and implementing updates as directed.
• Coordinate with internal stakeholders to gather content, ensure alignment, and support timely communications.
• Track and compile web and social media analytics and provide regular reports and insights.
• Apply brand guidelines consistently and support organization and distribution of brand assets, including photos, logos, and templates.
• Support media relations by maintaining media lists, tracking coverage, and assisting with media inquiries and interview logistics.
• Help identify and track opportunities for external visibility, including events, panels, and community engagements for Compass leadership.
• Schedule and publish social media posts, maintain a social media content calendar, and create engaging platform-appropriate content.
• Engage with Compass’ online community by responding to comments, liking posts, and amplifying relevant content.
• Monitor and report on social media performance metrics and trends.

Benefits

• Four weeks of vacation in the first year and five weeks in the second year.
• Paid holidays, sick time, and family leave.
• Health, dental, and vision insurance fully covered by Compass for employees and dependent children.
• Long-term disability and life insurance.
• After one year of work, Compass contributes an amount equal to 5% of salary into a retirement account; this vests during years two through six.
• Membership in OPEIU/Local 29 union.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed