Operations Assistant, Compass Urgent Accommodation Vouchers [closed to new applicants]
About The Position
The Operations Assistant supports the Program Director and team with daily operations of Compass Family Services’ Urgent Accommodation Voucher (UAV) Program, which provides temporary emergency hotel rooms and service connections for families and pregnant people in crisis. The role includes administrative tasks, client interactions, data entry, package delivery, and other work needed to support the program. It requires flexibility and a willingness to assist wherever the team has gaps or additional needs. The position is full time, Monday through Friday, at 1254 Market St. in San Francisco. The schedule is 37.5 hours per week. Compensation is $29–$31 per hour, and the role is non-exempt.
Requirements
- Impeccable attention to detail.
- Excellent written and verbal communication skills.
- Strong organizational, multitasking, and problem-solving abilities.
- Reliable, punctual, and team-oriented.
- Able to work independently, proactively, and adapt to changing processes.
- Proficient computer skills.
- Ability to maintain strict confidentiality in client and personnel matters.
- Ability to lift 30 pounds.
- Demonstrated commitment to diversity, equity, inclusion, and belonging work.
Responsibilities
- Manage main phone lines and voicemails, check in clients, schedule appointments, and direct ineligible callers to external community resources.
- Track intakes, services, and interventions in databases and conduct Quality Improvement checks to maintain funder compliance.
- Deliver packages to hotels, pack food bags, manage supply orders, and organize incoming deliveries.
- Coordinate with hotel partners regarding maintenance and deliveries, distribute client room materials, and arrange staff transportation via Lyft.
- Maintain the master program calendar, record meeting minutes, assist with resource research, and provide general support to address team gaps.
Benefits
- Four weeks of vacation in the first year and five weeks in the second year.
- Paid holidays, sick time, and family leave.
- Health, dental, and vision insurance fully covered by Compass for employees and dependent children.
- Long-term disability and life insurance.
- After one year of work, Compass contributes an amount equal to 5% of salary into a retirement account; this vests over years two through six.
- Membership in OPEIU/Local 29 union.
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
