Bilingual Case Manager, Compass Urgent Accommodation Vouchers (evening shift)
About The Position
Compass Family Services is a nonprofit supporting families experiencing or at risk of homelessness in San Francisco. Its Compass Urgent Accommodation Vouchers (CUAV) program provides temporary emergency hotel rooms for families and pregnant people in crisis and helps connect them with services and a path to stable housing. The Case Manager helps families and pregnant people access emergency hotel rooms, address immediate needs and crises, connect with shelter and longer-term housing options, and access community resources. The role is fully on-site at the organization’s San Francisco office and at hotels in the Tenderloin and Civic Center/Mission neighborhoods. The regular schedule is Tuesday through Saturday, 4:00 p.m. to midnight. When possible, new hires work a day-shift training schedule of 10:00 a.m. to 6:00 p.m. during their first month. The position is non-exempt and works 7.5 hours per day, 37.5 hours per week. The posting lists an hourly salary range of $30–$31 in the compensation section and $29–$31 near the beginning.
Requirements
- Fluency or high-level professional proficiency in written and spoken Spanish and English is required.
- Experience working with people in crisis.
- Demonstrated understanding of issues facing homeless and low-income families.
- Strong interpersonal skills, including relationship-building, networking, and developing trusting relationships with diverse individuals.
- Demonstrated commitment to diversity, equity, inclusion, and belonging.
- Strong computer skills, including proficiency with Microsoft Office programs such as Outlook, Word, Excel, and PowerPoint.
- Ability to be on one’s feet for a significant part of the shift, walk up and down stairs, and distribute meals.
Nice To Haves
- Salesforce experience is a plus.
Responsibilities
- Provide crisis intervention, information, referrals, and advocacy to help families move toward stability.
- Ensure families understand and comply with program and hotel rules, and mediate conflicts or concerns when they arise.
- Connect all CUAV families with housing problem-solving support and/or longer-term housing options.
- Maintain thorough, up-to-date client files and accurately enter data into Salesforce and funder databases.
- Distribute meals to families at hotels daily.
- Respond to hotline calls from families in urgent need of housing.
Benefits
- Four weeks of vacation during the first year and five weeks during the second year.
- Paid holidays, sick time, and family leave.
- Health, dental, and vision insurance fully covered by Compass for employees and dependent children.
- Long-term disability insurance and life insurance.
- After one year of work, Compass contributes an amount equal to 5% of salary to a retirement account; the contribution vests over years 2–6.
- Membership in OPEIU/Local 29 union.
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
