Bilingual Case Manager, Compass SF HOME

Compass Family Services • San Francisco, CA

4d • Onsite

About The Position

Compass Family Services is a nonprofit supporting families experiencing or at risk of homelessness in San Francisco. The SF HOME team helps homeless families find safe, stable, affordable housing through housing-search assistance, move-in and rent support, and case management.

The Bilingual Case Manager supports families enrolled in Compass’ rental subsidy program, with particular emphasis on maintaining housing and achieving long-term stability. The role involves driving around the Bay Area to visit families in their homes. Services are provided in Spanish and English according to family needs. The position is based at 1061 Market St, San Francisco, and in the community, and is full time at 37.5 hours per week, Monday through Friday, primarily during standard business hours. It is non-exempt and represented by OPEIU/Local 29.

Requirements

• Fluency in Spanish and English.
• California driver’s license and ability to be approved as a Zipcar driver; a personal vehicle is not needed.
• Experience working with people in crisis.
• Demonstrated understanding of issues facing homeless and low-income families.
• Strong interpersonal skills, including relationship-building and networking, and the ability to develop trusting relationships with diverse individuals.
• Demonstrated commitment to diversity, equity, inclusion, and belonging work.
• Strong computer skills, including proficiency in Microsoft programs such as Outlook, Word, Excel, and PowerPoint.

Nice To Haves

• Salesforce experience.

Responsibilities

• Develop positive relationships with families that foster connection, support, and trust.
• Partner with families to develop short- and long-range goals for stability, self-sufficiency, and well-being.
• Provide counseling, crisis intervention, and referrals to services offered by Compass and external organizations.
• Connect regularly with families through office visits, home visits, and phone, email, or text contact.
• Work with families and the Compass finance team to ensure timely payment of rent and rental subsidies.
• Help families navigate challenges with landlords or property managers.
• Maintain accurate, up-to-date client files and promptly enter case notes, assessments, and service plans in Compass’ Salesforce database and ONE System.
• Drive around the Bay Area to visit families in their homes.

Benefits

• Four weeks of vacation in the first year and five weeks in the second year.
• Paid holidays and sick time.
• Family leave.
• Health, dental, and vision insurance fully covered by Compass for employees and dependent children.
• Long-term disability insurance.
• Life insurance.
• After one year of work, Compass contributes an amount equal to 5% of salary to a retirement account; the contribution vests during years 2–6.
• Membership in OPEIU/Local 29 union.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed