Bilingual Case Manager, Compass SF HOME

Compass Family Services • San Francisco, CA

5d • $27 - $31 • Onsite

About The Position

Compass Family Services is a nonprofit supporting families experiencing or at risk of homelessness in San Francisco. The SF HOME team helps homeless families find safe, stable, affordable housing through housing-search support, assistance with move-in costs and rent, and case management.

The Bilingual Case Manager provides ongoing support to families enrolled in Compass’ rental subsidy program, with an emphasis on maintaining housing and achieving long-term stability. The role includes driving around the Bay Area to visit families in their homes. Services are provided in Spanish and English according to family needs. The position is full-time, 37.5 hours per week, Monday through Friday, primarily during standard business hours, at 1061 Market Street in San Francisco and in the community.

Requirements

• Fluency in Spanish and English.
• California driver’s license and ability to be approved as a Zipcar driver; a personal vehicle is not needed.
• Experience working with people in crisis.
• Demonstrated understanding of issues facing homeless and low-income families.
• Strong interpersonal skills, including relationship-building, networking, and the ability to develop trusting relationships with diverse individuals.
• Demonstrated commitment to diversity, equity, inclusion, and belonging.
• Strong computer skills, including proficiency with Microsoft Office programs such as Outlook, Word, Excel, and PowerPoint.

Nice To Haves

• Salesforce experience.

Responsibilities

• Build positive relationships with families that foster connection, support, and trust.
• Partner with families to develop short- and long-range goals for stability, self-sufficiency, and well-being.
• Provide counseling, crisis intervention, and referrals to services within Compass and externally.
• Maintain regular contact with families through office visits, home visits, and phone, email, or text.
• Work with families and the Compass finance team to ensure timely rent and rental-subsidy payments, and help families navigate challenges with landlords or property managers.
• Maintain accurate, up-to-date client files and promptly enter case notes, assessments, and service plans in Compass’ Salesforce database and the ONE System.
• Drive around the Bay Area to visit families in their homes.

Benefits

• Four weeks of vacation during the first year and five weeks during the second year.
• Paid holidays, sick time, and family leave.
• Health, dental, and vision insurance fully covered by Compass for employees and dependent children.
• Long-term disability and life insurance.
• After one year of work, Compass contributes an amount equal to 5% of salary to a retirement account; the contribution vests during years two through six.
• Membership in OPEIU/Local 29 union.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed