Bilingual Case Manager, Compass Urgent Accommodation Vouchers (evening shift)

Compass Family Services • San Francisco, CA

12d • Onsite

About The Position

Compass Family Services is hiring a Bilingual Case Manager for its Compass Urgent Accommodation Vouchers (CUAV) program. CUAV provides temporary emergency hotel rooms for families and pregnant people in crisis and helps them connect with services and pathways to stable housing. The Case Manager helps clients access emergency hotel rooms, shelter and longer-term housing options, immediate assistance, and community resources.

The position is fully on-site in San Francisco, working at the Compass office at 1254 Market St and at hotels in the Tenderloin and Civic Center/Mission neighborhoods. The regular schedule is Tuesday through Saturday, 4:00 p.m. to midnight, with a training schedule of 10:00 a.m. to 6:00 p.m. during the first month whenever possible. The role is non-exempt and pays $30–$31 per hour according to the compensation section; the posting also initially lists $29–$31 per hour. The position is 7.5 hours per day, 37.5 hours per week.

Requirements

• Fluency or high-level professional proficiency in spoken and written Spanish and English.
• Experience working with people in crisis.
• Demonstrated understanding of issues facing homeless and low-income families.
• Strong interpersonal skills, including relationship-building, networking, and developing trusting relationships with diverse individuals.
• Demonstrated commitment to diversity, equity, inclusion, and belonging.
• Strong computer skills, including proficiency with Microsoft Office programs such as Outlook, Word, Excel, and PowerPoint.
• Ability to be on your feet for a significant part of the shift, walk up and down stairs, and distribute meals.

Nice To Haves

• Salesforce experience.

Responsibilities

• Provide crisis intervention, information and referrals, and advocacy to help families move toward stability.
• Ensure families understand and comply with program and hotel rules, and mediate conflicts or concerns as they arise.
• Connect CUAV families with housing problem-solving support and/or longer-term housing options.
• Maintain thorough, up-to-date client files and enter data accurately into Salesforce and funder databases.
• Distribute meals to families at the hotels daily.
• Respond to hotline calls from families in urgent need of housing.

Benefits

• Four weeks of vacation in the first year and five weeks in the second year.
• Paid holidays, sick time, and family leave.
• Health, dental, and vision insurance fully covered by Compass for employees and dependent children.
• Long-term disability insurance and life insurance.
• After one year of work, Compass contributes an amount equal to 5% of salary to a retirement account; contributions vest over years two through six.
• Membership in OPEIU/Local 29 union.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed