Communications Associate Jobs

About The Position

Requirements

• High school diploma or equivalent.
• At least one year of customer-facing sales, contact center, retail sales, or similar experience, with a demonstrated ability to meet sales goals.
• Strong listening and questioning skills to understand customers’ internet needs and recommend appropriate services.
• Confidence asking for the sale, handling objections, and following up with interested customers without being overly aggressive.
• Commitment to providing a friendly, helpful local customer experience, including when assisting frustrated or uncertain callers.
• Attention to detail when checking service availability, explaining pricing and promotions, entering customer information, and submitting accurate orders.
• Ability to handle calls while navigating multiple computer systems and accurately documenting customer interactions.
• Clear verbal and written communication skills, including the ability to explain internet and Wi-Fi options in everyday language.
• Ability to work toward individual and team goals related to sales, conversion, customer experience, and order quality, and to use coaching to improve performance.
• Dependability in a scheduled call center environment and willingness to work assigned shifts during sales hours, which currently include evenings and Saturdays.
• Intermediate knowledge of Microsoft Office Suite, including Outlook and Excel.

Nice To Haves

• Prior inbound sales or telecommunications experience.
• Familiarity with CRM and order-entry systems.
• Knowledge of residential internet and Wi-Fi.

Responsibilities

• Respond effectively to inbound calls and close sales with residential prospects.
• Enter orders into ordering and billing systems.
• Complete required paperwork and miscellaneous reports.
• Maintain knowledge of company services, lines of business, pricing, and promotions to identify sales opportunities with existing customers.
• Use the CRM daily to schedule and document activities for new opportunities.
• Meet the Standards of Performance associated with the role.
• Achieve or exceed monthly unit attainment quotas.
• Track orders from sale through installation to support an excellent customer experience.
• Generate revenue through outbound calls to B2C prospects in existing service areas.
• Represent United at local community event booths four to six times per year.

Benefits

• 401(k) with company match.
• Health Savings Account (HSA).
• Employee-focused benefit offerings.