Sr. Communications & Email Marketing Associate

NinjaHoldings•Chicago, IL

23h•Hybrid

About The Position

NinjaHoldings is seeking a highly skilled and results-driven Sr. Communications & Email Marketing Associate to develop, execute, and optimize email, SMS, and push campaigns. As the owner of customer communications, you will manage the full lifecycle, including strategy, building and QA, execution, and reporting. You will use data-driven insights to optimize segmentation, improve deliverability, and maximize customer conversion and retention. The ideal candidate is highly detail-oriented and analytical, with a willingness to take on meaningful ownership and day-to-day autonomy.

Requirements

4+ years of experience in email, CRM, or lifecycle marketing, preferably in financial services or other highly regulated industries
Proficiency in multichannel marketing platforms such as Iterable, Braze, Marketo, or similar automation tools
Strong technical skills including knowledge of HTML/CSS and working with SQL for querying relational databases
Advanced analytical skills with the ability to interpret complex datasets and translate insights into actions
Experience in A/B testing, multivariate testing, and journey optimization
Proven experience with project management, including the ability to prioritize tasks and adapt to shifting business priorities
Comfortable leveraging AI tools to improve workflow efficiency and campaign quality
Exceptional written communication skills, strong sense of ownership, and attention to detail

Nice To Haves

Experience working in a remote environment
Experience with referral and affiliate marketing
Experience with Figma, Canva, Validity/Litmus

Responsibilities

Build and execute email, SMS, and push marketing campaigns to drive new customer acquisition, retention, and engagement
Support day-to-day tasks including, but not limited to: developing, launching, analyzing and iterating on A/B tests to improve the overall customer experience
Debug technical issues related to HTML/CSS, journeys, lists, and other aspects of email execution
Monitor and maintain email deliverability, reduce spam compliants, and improve open and click-through rates
Build and maintain dashboards to investigate anomalies and monitor and report on performance
Utilize competitive marketing research and product intelligence to understand the competitive landscape
Collaborate with our PM and engineering teams to create requirements and assist with the development of marketing-related features