Inside Sales Associate
About The Position
The Inside Sales Associate is part of United Communications’ Call Center team. The role answers inbound customer calls, identifies customer needs, and recommends appropriate United products and services. It also includes outbound prospecting, upgrading existing customer services, and helping customers adapt to changing technology needs. This is a direct-hire, full-time, on-site position at the company’s Chapel Hill, Tennessee location. The stated schedule is Monday through Friday, 8:00 a.m. to 5:00 p.m. Hours and shifts may change to meet business needs. Current operating hours are Monday through Friday, 8:00 a.m. to 7:00 p.m., and Saturday, 9:00 a.m. to 2:00 p.m. Overtime may be necessary. The role also supports local community events four to six times per year.
Requirements
- High school diploma or equivalent.
- At least one year of customer-facing sales, contact center, retail sales, or similar experience, with a demonstrated ability to meet sales goals.
- Strong listening and questioning skills to understand customers’ internet needs and recommend appropriate services.
- Confidence asking for the sale, handling objections, and following up with interested customers without being overly aggressive.
- Commitment to providing a friendly, helpful local customer experience, including when assisting frustrated or uncertain callers.
- Attention to detail when checking service availability, explaining pricing and promotions, entering customer information, and submitting accurate orders.
- Ability to handle calls while navigating multiple computer systems and accurately documenting customer interactions.
- Clear verbal and written communication skills, including the ability to explain internet and Wi-Fi options in everyday language.
- Ability to work toward individual and team goals related to sales, conversion, customer experience, and order quality, and to use coaching to improve performance.
- Dependability in a scheduled call center environment and willingness to work assigned shifts during sales hours, which currently include evenings and Saturdays.
- Intermediate knowledge of Microsoft Office Suite, including Outlook and Excel.
Nice To Haves
- Prior inbound sales or telecommunications experience.
- Familiarity with CRM and order-entry systems.
- Knowledge of residential internet and Wi-Fi.
Responsibilities
- Respond effectively to inbound calls and close sales with residential prospects.
- Enter orders into ordering and billing systems.
- Complete required paperwork and miscellaneous reports.
- Maintain knowledge of company services, lines of business, pricing, and promotions to identify sales opportunities with existing customers.
- Use the CRM daily to schedule and document activities for new opportunities.
- Meet the Standards of Performance associated with the role.
- Achieve or exceed monthly unit attainment quotas.
- Track orders from sale through installation to support an excellent customer experience.
- Generate revenue through outbound calls to B2C prospects in existing service areas.
- Represent United at local community event booths four to six times per year.
Benefits
- 401(k) with company match.
- Health Savings Account (HSA).
- Employee-focused benefit offerings.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
