Commercial Executive Communications Senior Associate

Capital One•McLean, VA

10d

About The Position

Capital One is seeking a high-energy and strategic communicator to join our Commercial Communications team. In this senior-level Associate role, you will serve as a critical strategic execution partner, working directly alongside communication leads and senior executives to shape the internal narrative of our Commercial Bank. As a Top 10 US domestic Commercial Bank, Capital One services over 5,000 clients with an $90B loan portfolio and $31B in deposits, offering deep financial expertise across industries such as Healthcare, Commercial Real Estate, and Food, Beverage & Agriculture. This position requires a unique blend of flawless execution and creative storytelling. You will be responsible for translating complex commercial banking strategies into engaging, high-impact internal campaigns that connect associates to our business goals and culture. The ideal candidate brings exceptional attention to detail, a strong understanding of the financial landscape, and proven experience navigating the nuances of executive leadership.

Requirements

Bachelor’s Degree or Military experience
At least 3 years of experience in Corporate Communications, Marketing, Public Relations, OR at least 3 years of experience directly supporting a senior executive
At least 2 years of experience managing digital content creation tools (such as Google Workspace and Adobe Creative Suite)

Nice To Haves

You thrive in high-autonomy environments.
You possess advanced project and change management skills, allowing you to juggle high-stakes, overlapping deadlines with composure and precision.
You are comfortable working with senior leaders. You understand the discretion, pace, and agility required to support executive-level priorities.
You have an uncompromising eye for detail—nothing slips past you. At the same time, you are a creative thinker who knows how to make corporate and financial concepts visually compelling and deeply engaging for a broad audience.
You possess a strong baseline understanding of the finance or commercial banking world - or are eager to learn - enabling you to translate business jargon into meaningful associate narratives.
4+ years of experience managing internal executive communications or organizational change management
4+ years of experience working within the commercial banking, fintech, or financial services sectors

Responsibilities

Partner closely with Line of Business (LOB) communication leads to co-author and execute comprehensive internal communication strategies for Commercial Bank executives and their organizations.
Write, refine, and produce polished internal content for senior leaders, including organizational announcements, executive talking points, town hall presentations, and strategic team updates.
Elevate impactful client and associate stories across the Commercial Bank. Manage and modernize internal channels, including intranet sites, ensuring all content aligns with executive voice and enterprise Brand standards.
Serve as a guardian of the executive voice, ensuring all messaging is precise, accurate, and perfectly aligned with the broader Commercial Communications team’s strategy.
Establish, track, and analyze internal engagement metrics to evaluate the health of our communications and proactively recommend strategic adjustments.
Collaborate seamlessly with Chiefs of Staff, Senior Leadership teams, HR, and horizontal business groups to drive organizational alignment and cultural connection.
Experience developing diversity, inclusion, and belonging communications
Proven track record of leveraging data, metrics, and associate feedback to shape communication tactics