Commercial Executive Communications Manager

Capital One•McLean, VA

12d•$122,100 - $153,300

About The Position

Capital One is seeking a highly strategic communications professional to join our Commercial Banking Internal Communications team. As a Top 10 US domestic Commercial Bank, Capital One services over 5,000 clients with an $90B loan portfolio and $31B in deposits, offering deep financial expertise across industries such as Healthcare, Commercial Real Estate, and Food, Beverage & Agriculture. As the Commercial Executive Communications Manager, you will drive the internal communications strategy for critical lines of business (LOBs) within Commercial Banking. In this role, you will serve as a trusted strategic advisor to members of the Commercial Banking Leadership Team and their extended leadership. You will design, build, and scale sophisticated communications strategies that build associate confidence in our business priorities, showcase our momentum, and accelerate our overarching journey to become the Top Middle Market Bank. We are looking for a strategic "do-er"—someone who can confidently advise senior executives, but who is equally excited to roll up their sleeves and do what it takes to help the team get the job done.

Requirements

Bachelor’s degree or military experience
At least 5 years of experience in communications
Exceptional written, verbal and presentation skills

Nice To Haves

Masters degree in communications, marketing, public relations, english or journalism
6+ years of experience in communications working with executive leaders

Responsibilities

Develop and implement executive communications strategies that bring our business imperatives to life
Serve as a core strategic, trusted communications partner to senior executives and their leadership teams, providing real-time counsel on reputation, engagement, and change management to meet objectives.
Plan and prepare effective and thoughtful internal communications that engage and inspire leaders and associates – including narratives, key messages and announcements
Create engaging experiences and creative storytelling – including executive-led meetings (virtual and in-person), digital/video assets, presentations and special events
Move beyond broad strategy broadcasting to highlight tangible wins, lessons learned, and evidence of progress that prove our strategy is working.
Balance high-level strategic planning with seamless, tactical execution; no task is too big or too small when it comes to supporting the team and delivering results.
Operate with a high degree of autonomy, proactivity, and resourcefulness to push projects across the finish line
Evaluate the performance of communications using core data and metrics; recommend ongoing adjustments to communications strategies, messaging, and channels/forums based on quantitative and qualitative feedback loops.