Coach Jobs

About The Position

Requirements

• Comprehensive knowledge of IT Service Management (ITSM) with hands‑on expertise in Change Management and Release Management
• Strong working knowledge of ITIL frameworks and Agile methodologies
• Proven experience developing and maintaining complex technical documentation in regulated enterprise environments
• Ability to independently execute highly complex or specialized projects with minimal supervision
• Excellent written communication, technical writing, and documentation management skills
• Strong analytical mindset with a focus on quality, governance, and compliance

Nice To Haves

• Experience supporting or governing the ServiceNow platform in a global enterprise environment
• Background in systems engineering, systems analysis, process design, or process re‑engineering
• Experience working in regulated industries with audit and compliance requirements
• Demonstrated ability to influence, collaborate, and partner effectively across technical teams and leadership levels
• Experience coaching or mentoring team members on ITSM, quality, or documentation practices

Responsibilities

• Drive and sustain Change Management and Release Management processes aligned with ITIL, Agile delivery models, and regulatory requirements
• Ensure consistent, compliant execution of governance and platform processes, with a strong focus on audit readiness
• Identify process gaps, risks, and inefficiencies and lead continuous improvement initiatives
• Develop, maintain, and govern high‑quality technical and user documentation, including process guides, release documentation, and operational manuals
• Own and manage complex technical document repositories and documentation lifecycle activities
• Serve as a subject matter expert in ITSM, supporting multiple user groups and resolving complex business and technical challenges
• Partner with platform leadership, support teams, and cross‑functional stakeholders to enable effective releases and quality initiatives
• Coach and mentor less senior team members on process quality, documentation standards, and ITSM best practices

Benefits

• Free medical coverage for employees via the Health Investment Plan (HIP) PPO
• An excellent retirement savings plan with high employer contribution
• Tuition reimbursement
• the Freedom 2 Save student debt program
• FreeU education benefit - an affordable and convenient path to getting a bachelor’s degree