Clinic Assistant Jobs

About The Position

Requirements

• High School Diploma or Equivalent
• Medical Assistant Certification
• CPR/BLS Certification

Responsibilities

• Answers phones professionally and warmly to assist all callers with their healthcare objectives.
• Receives patients at the care center, providing information about clinical services, insurance and payment policies.
• Processes new patient paperwork and collects co-pays.
• Follows up with patients for payment/insurance information when necessary.
• Attends to physicians and practitioners' needs to support patient care and practice development.
• Schedules and confirms appointments, monitoring schedule frequently for capacity.
• Attends to billing corrections in a timely fashion.
• Asks for assistance as needed to expedite patient concerns.
• Distributes incoming paper lab results and scans records into patient charts on a daily basis.
• Helps maintain office supplies, equipment, and general office systems.
• Effectively utilizes Electronic Health Record (E.H.R.), Microsoft Outlook, and MS Office Suite.
• Takes a proactive view of daily and weekly clinician schedules, fills openings via waiting lists and by requesting patient names from clinicians.
• Works diligently to keep clinicians’ schedules full.
• Keeps patient demographics and insurance information accurate and up to date in the EHR.
• Provides friendly, knowledgeable, and responsive internal and external customer service.
• Sets appropriate expectations for patients and staff.
• Reminds patients of their appointments 72 hours in advance and on a daily basis or as needed.
• Checks voicemail throughout the day and returns patient calls the same day and no later than 24 hours.
• Utilizes EHR to communicate about appointment details.
• Keeps other administrative team members well-informed of any patient(s) or physician(s) needs, schedule changes, etc.
• Keeps Supervisor informed of customer compliments, complaints, or problems/critical issues with clinical services in a timely manner.
• Maintains current knowledge of all physicians and services of the practice.
• Consistently extends a professional, warm environment by using a pleasant tone of voice and always maintaining composure.
• Attends staff meetings and other office meetings, as required.
• Holds self and peers accountable to uphold the Standards of Behavior regardless of race, ethnicity, culture, religious affiliation, disability, socioeconomic background, education, sexual orientation, marital status, gender, age or position.
• Complies with all HIPAA regulations and UBCP standards of patient confidentiality.
• Accepts and performs other job-related duties, projects, and responsibilities, as required.

Benefits

• Generous Paid Time Off (PTO) plan