Front Office Assistant: Multiple Sclerosis Clinic
About The Position
The Front Office Assistant performs a variety of clerical duties and front office operations in support of patient care activities, ensuring even patient flow and continuous communication within the department, referring physician offices, and organization staff. This role involves interacting courteously with patients, their family members or surrogate decision makers, and the public according to established standards. The assistant will greet visitors, answer telephones, and may be responsible for collecting co-pays, closing the cash drawer, and preparing month-end deposits. Key responsibilities include collecting initial demographic and clinical patient information, accurately entering it into the medical record, and compiling/preparing charts. The position also assists with patient scheduling, including confirmations, cancellations, and rescheduling, ensuring prompt communication of any schedule changes to all appropriate locations and individuals. The Front Office Assistant will maintain accurate information and utilize various software for scheduling, entering charges, finding and scanning documents, and accurately entering patient information. They will ensure patient charts have all required paperwork before procedures and, as directed by medical staff orders, schedule patient tests during their stay. The position may require working in various departments as needed and assisting clinical staff with patients and family members, always maintaining patient confidentiality. Participation in the continuous quality improvement process and performing other duties as assigned are also part of the role.
Requirements
- High School Graduate or equivalent education and experience.
- Knowledge of Microsoft Office Suite, including Outlook, Word, Excel.
- Clerical experience to include filing, calculator, and telephone skills.
- Typing skills of minimum 35 WPM.
- Minimum one (1) years’ medical front office or equivalent administrative experience.
- Working knowledge of medical terminology, anatomy.
Nice To Haves
- Two years' (2) medical front office experience.
- Experience within an acute healthcare system environment.
- Knowledge of healthcare database systems.
- Understanding of insurance procedures.
- Bachelor’s degree in healthcare-related field.
- BLS Certification
Responsibilities
- Perform clerical duties and front office operations to support patient care activities.
- Ensure even patient flow and continuous communication within the department, with referring physician offices, and organization staff.
- Interact courteously with patients, family members, surrogate decision makers, and the public.
- Greet visitors and answer telephones.
- Collect co-pays, close cash drawers, and prepare month-end deposits.
- Collect initial demographic and clinical patient information and enter it into the medical record.
- Compile and prepare patient charts.
- Assist with patient scheduling, including confirmations, cancellations, and rescheduling.
- Communicate schedule changes promptly to all appropriate locations and individuals.
- Maintain accurate information and utilize software for scheduling, charge entry, document management, and patient information entry.
- Ensure patient charts have all required paperwork prior to procedures.
- Schedule patient tests as directed by medical staff orders.
- Assist clinical staff with patients and family members as needed.
- Maintain patient confidentiality.
- Participate in the continuous quality improvement process.
- Perform other duties as assigned.
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What This Job Offers
Career Level
Entry Level
Education Level
High school or GED
