Front Office Clinic Assistant

Planned Parenthood Columbia Willamette • Portland, OR

17h • Onsite

About The Position

As a Front Office Clinic Assistant, you'll help patients navigate their visits while supporting the daily operations of a busy health center. You will provide compassionate, inclusive, and judgment-free customer service to patients from diverse backgrounds. You will also protect patient privacy and maintain confidentiality. This is a full-time, onsite position (37.5 hours/week) at our Northeast Family Planning Health Center in Portland, Oregon.

Requirements

• High school diploma or equivalent
• At least two years of customer service experience, preferably in a fast-paced environment
• Strong communication, organization, and problem-solving skills
• Ability to provide welcoming, respectful service to people from diverse backgrounds
• Comfort using computers and learning new software systems
• Ability to manage multiple priorities while maintaining accuracy and attention to detail
• Ability to work independently and collaboratively as part of a team
• Commitment to patient confidentiality, inclusion, and equitable access to health care

Nice To Haves

• Experience in a health care setting, medical office, or patient-facing role
• Experience with scheduling, registration, insurance verification, or payment processing
• Familiarity with electronic health records (EHR)
• Bilingual Spanish skills or proficiency in another language

Responsibilities

• Welcome patients and help them check in and out of appointments
• Schedule appointments and respond to patient questions by phone and in person
• Register patients and maintain accurate demographic and insurance information
• Explain payment options, collect payments, and assist with financial paperwork
• Maintain accurate patient records using our electronic health record (EHR) system
• Coordinate with clinicians and other health center staff to keep patient visits running smoothly
• Help patients navigate paperwork, services, and next steps in their care
• Protect patient privacy and maintain confidentiality
• Provide compassionate, inclusive, and judgment-free customer service to patients from diverse backgrounds

Benefits

• Paid time off (up to 4 weeks, increases over time)
• 9 paid holidays
• Medical, dental, and vision insurance (for eligible employees)
• 403(b) with 6% employer match
• Free, confidential counseling and support (EAP)
• Ongoing training and professional development
• Bilingual premium: +$1.72/hour
• Interpreter-level premium: +$3.44/hour

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED