Front Office Clinic Assistant
About The Position
Planned Parenthood Columbia Willamette (PPCW) is hiring a Front Office Clinic Assistant to join our Northeast Family Planning Health Center team in Portland. Bilingual Spanish skills are preferred but not required. Be the welcoming face of essential health care. Support your community. Make a difference every day. At PPCW, we believe everyone deserves access to compassionate, high-quality sexual and reproductive health care, regardless of their background or circumstances. Our work helps people make informed decisions about their health, their bodies, and their futures. As a Front Office Clinic Assistant, you'll often be the first person patients interact with when seeking care. Your kindness, professionalism, and attention to detail will help create a welcoming, respectful environment where patients feel comfortable and supported. Whether you're helping someone schedule an appointment, answering questions, or making their visit run smoothly, your work directly supports access to essential health care in our community.
Requirements
- High school diploma or equivalent
- At least two years of customer service experience, preferably in a fast-paced environment
- Strong communication, organization, and problem-solving skills
- Ability to provide welcoming, respectful service to people from diverse backgrounds
- Comfort using computers and learning new software systems
- Ability to manage multiple priorities while maintaining accuracy and attention to detail
- Ability to work independently and collaboratively as part of a team
- Commitment to patient confidentiality, inclusion, and equitable access to health care
Nice To Haves
- Experience in a health care setting, medical office, or patient-facing role
- Experience with scheduling, registration, insurance verification, or payment processing
- Familiarity with electronic health records (EHR)
- Bilingual Spanish skills or proficiency in another language
Responsibilities
- Welcome patients and help them check in and out of appointments
- Schedule appointments and respond to patient questions by phone and in person
- Register patients and maintain accurate demographic and insurance information
- Explain payment options, collect payments, and assist with financial paperwork
- Maintain accurate patient records using our electronic health record (EHR) system
- Coordinate with clinicians and other health center staff to keep patient visits running smoothly
- Help patients navigate paperwork, services, and next steps in their care
- Protect patient privacy and maintain confidentiality
- Provide compassionate, inclusive, and judgment-free customer service to patients from diverse backgrounds
Benefits
- Paid time off (up to 4 weeks, increases over time)
- 9 paid holidays
- Medical, dental, and vision insurance (for eligible employees)
- 403(b) with 6% employer match
- Free, confidential counseling and support (EAP)
- Ongoing training and professional development
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
