Seasonal Medical Assistant- Part Time- Pediatric After-Hours Clinic

UCSF Health Medical Foundation•San Francisco, CA

41d•Onsite

About The Position

Pediatric After Hours is a dynamic department that operates every day of the year, including Holidays. The team works collaboratively with physician partners in San Francisco and the East Bay to provide valuable pediatric after-hours care to the community. This is a part-time position where the Medical Assistant will work side by side with pediatricians to provide outstanding clinical support and will also perform a variety of receptionist and front desk patient-related duties. This includes answering phones, scheduling appointments, paging doctors, checking in patients, receiving co-pays, and faxing. This position is ideal for a professional seeking an alternative work schedule within a dynamic and supportive environment. The role requires working evenings, weekends, and holidays, as the clinic is open 7 days a week. The Medical Assistant is the initial point of contact for patients and community-based physicians, requiring exceptional customer service skills and clear communication with parents, physicians, and the team, with a focus on the patient. The Medical Assistant provides clinical support to the Pediatrician within the scope set forth by the department.

Requirements

High School Diploma or Equivalent
Medical Assistant Certification
CPR/BLS Certification

Responsibilities

Answers phones professionally and warmly to assist all callers with their healthcare objectives.
Receives patients at the care center, providing information about clinical services, insurance and payment policies.
Processes new patient paperwork and collects co-pays.
Follows up with patients for payment/insurance information when necessary.
Attends to physicians and practitioners' needs to support patient care and practice development.
Schedules and confirms appointments, monitoring schedule frequently for capacity.
Attends to billing corrections in a timely fashion.
Asks for assistance as needed to expedite patient concerns.
Distributes incoming paper lab results and scans records into patient charts on a daily basis.
Helps maintain office supplies, equipment, and general office systems.
Effectively utilizes Electronic Health Record (E.H.R.), Microsoft Outlook, and MS Office Suite.
Takes a proactive view of daily and weekly clinician schedules, fills openings via waiting lists and by requesting patient names from clinicians.
Works diligently to keep clinicians’ schedules full.
Keeps patient demographics and insurance information accurate and up to date in the EHR.
Provides friendly, knowledgeable, and responsive internal and external customer service.
Sets appropriate expectations for patients and staff.
Reminds patients of their appointments 72 hours in advance and on a daily basis or as needed.
Checks voicemail throughout the day and returns patient calls the same day and no later than 24 hours.
Utilizes EHR to communicate about appointment details.
Keeps other administrative team members well-informed of any patient(s) or physician(s) needs, schedule changes, etc.
Keeps Supervisor informed of customer compliments, complaints, or problems/critical issues with clinical services in a timely manner.
Maintains current knowledge of all physicians and services of the practice.
Consistently extends a professional, warm environment by using a pleasant tone of voice and always maintaining composure.
Attends staff meetings and other office meetings, as required.
Holds self and peers accountable to uphold the Standards of Behavior regardless of race, ethnicity, culture, religious affiliation, disability, socioeconomic background, education, sexual orientation, marital status, gender, age or position.
Complies with all HIPAA regulations and UBCP standards of patient confidentiality.
Accepts and performs other job-related duties, projects, and responsibilities, as required.