Childcare Director Jobs

About The Position

Requirements

• Outcome orientation: You connect every process you build to a business result. You measure what matters and relentlessly close the loop between investment and impact.
• Cross-functional leadership: You earn trust across engineering, product, finance, and customer-facing teams without direct authority. You know how to align stakeholders who have competing priorities.
• Operational rigor: You build systems that scale release calendars, prioritization models, metrics frameworks and you hold the organization to the processes you put in place.
• Data fluency: You are comfortable with quantitative analysis, can build models in Excel or equivalent tools, and can turn raw data into a clear story for executive audiences.
• Bias for action: You are scrappy. You solve problems with the resources available and do not wait for perfect information or perfect conditions to move.
• Customer-centric thinking: You understand that every operational decision ultimately affects a childcare director, a teacher, or a family. You keep that context front of mind.
• Empowered communicator: You can write clearly, present to executives, and run effective meetings synthesizing complexity into crisp, actionable outputs.
• 7+ years' of experience in product operations, program management, business operations, or a closely related role within a software product company
• Demonstrated experience owning cross-functional execution programs involving engineering, product, and go-to-market teams
• Experience building outcome-based metrics frameworks and connecting product investment to business results
• Strong analytical skills with proficiency in data tools (Excel, SQL, or BI tools) and operational tooling (Jira, Confluence, or equivalent)
• Bachelor's degree in Business, Operations, Computer Science, Product Management, or related field
• Experience at a B2B SaaS company with multiple product lines or platforms
• Background in the early childhood education, K-12, or adjacent vertical software markets
• Experience working alongside an AI strategy or in organizations that are actively adopting AI-driven development workflows

Responsibilities

• Own the release calendar across all four platforms (Online, Desktop, SCW, ChildPlus), ensuring coordinated launches that minimize customer disruption and support cross-platform initiatives
• Establish release rhythms, launch readiness criteria, and post-launch review processes that scale as the product team grows
• Own the operational backbone of the product organization: cross-functional meeting cadences, decision logs, escalation paths, and inter-team coordination
• Drive the adoption of tooling and AI-driven workflows that accelerate the team's ability to understand customer behavior and make faster decisions
• Build and maintain an outcome scorecard connecting each major product initiative to a specific business metric, target, and timeline-replacing output tracking with impact measurement
• Track and report on value realization for launched products: did the investment move the metric it was supposed to move?
• Partner with CPO, Finance to align product investment modeling with TAM expansion priorities
• Own the internal communication of product decisions ensuring that sales, customer success, and support teams are equipped to represent what is built and when
• Partner with the cross-functional readiness to connect operational readiness to launch execution
• Identify and close the gaps between product, engineering, marketing, and customer success particularly around launches, rollouts, and customer-facing commitments

Benefits

• medical, dental, & vision plans
• HSA option with employer contributions
• Vacation time, holidays, sick days, volunteer & personal days
• 401K Plan with employer match and immediate vesting
• Employee Stock Purchase Plan
• Employee Discount Program
• Medical, Dependent Care, and Transportation FSA Plans
• Company paid Short and Long-Term disability and Life Insurance
• RTD EcoPass for all Denver employees
• Tuition Reimbursement and continued Professional Development
• Regular company provided meals