Chief Operating Officer Jobs

About The Position

Requirements

• Minimum of 8-10 years of experience leading teams in professional services or relevant industries.
• Demonstrated expertise in improving processes and managing complex operational initiatives.
• Proven leadership capabilities and collaborative management style.
• Strong interpersonal skills; able to effectively communicate and engage with stakeholders across various levels and functions.
• Exceptional problem-solving abilities.
• Ability to influence and drive outcomes without formal authority.
• Ability to prioritize strategically, manage multiple initiatives simultaneously, and adapt rapidly in a dynamic environment.
• High integrity, ethical standards, and accountability.
• Energetic, proactive, and adaptable with a commitment to operational excellence.
• Passionate about fostering growth and success within the Firm.
• Bachelor’s Degree required.

Nice To Haves

• Past experience in Legal Referrals is a plus
• Advanced degree (MBA or equivalent) preferred

Responsibilities

• Build a scalable, data driven referral ecosystem that leads to long-term growth for the Referral department.
• Analyze opportunities to determine which types of partners we need in the future and in which states.
• Lead the team responsible for referrals.
• Lead continuous improvement initiatives for operational processes to enhance client service delivery, employee experience, and organizational efficiency.
• Develop and implement new SOPs in the department.
• Manage and oversee operational budgets, ensuring fiscal responsibility and alignment with strategic priorities.
• Assist in developing financial strategies and monitor financial performance indicators to support the Firm’s goals.
• Partner closely with Human Resources to attract, retain, and develop high-performing operational talent.
• Foster an inclusive and productive culture consistent with the Firm's core values.
• Collaborate with Information Technology leadership to develop and implement robust, secure technological solutions that enhance operational effectiveness and support data-driven decisions.
• Implement strategies to proactively mitigate operational risks.
• Ensure compliance with all applicable regulatory requirements and industry standards.
• Oversee large, cross-functional projects, ensuring alignment with organizational goals and successful execution and delivery.
• Implement and maintain strong project management practices across the Firm.
• Regular travel required to firm offices outside Dallas HQ: Atlanta, Chicago, and Fort Worth.

Benefits

• Medical, dental, vision
• Company paid Life and AD&D Insurance
• Company Paid STD (with no waiting period) and LTD Insurance
• Option to purchase additional Life and AD&D Insurance
• Voluntary Critical Illness, Accident, and Hospital Indemnity Coverage
• 401(k) with company contributions
• Paid Time Off
• 10 Company Holidays
• Tuition Reimbursement