Chief Operating Officer Jobs

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Vice President- Referral Strategy and Operations

Witherite Law GroupDallas, TX
Onsite

About The Position

Witherite Law Group (WLG) is a personal injury law firm specializing in motor vehicle accidents. Our vision is to improve the life of each person we serve, putting people first, providing unmatched expertise, and displaying integrity. WLG is a Top 100 Places to Work recipient and a National Top Workplace honoree. The Vice President of Referral Strategy and Operations plays a critical role in developing and executing the referral partner strategy at KDC, LLC. Reporting directly to the Chief Operating Officer, this role will lead initiatives related to growth, operational efficiency, governance, financial management, project management, and compliance, significantly contributing to the Firm’s growth, client satisfaction, and employee engagement.

Requirements

  • Minimum of 8-10 years of experience leading teams in professional services or relevant industries.
  • Demonstrated expertise in improving processes and managing complex operational initiatives.
  • Proven leadership capabilities and collaborative management style.
  • Strong interpersonal skills; able to effectively communicate and engage with stakeholders across various levels and functions.
  • Exceptional problem-solving abilities.
  • Ability to influence and drive outcomes without formal authority.
  • Ability to prioritize strategically, manage multiple initiatives simultaneously, and adapt rapidly in a dynamic environment.
  • High integrity, ethical standards, and accountability.
  • Energetic, proactive, and adaptable with a commitment to operational excellence.
  • Passionate about fostering growth and success within the Firm.
  • Bachelor’s Degree required.

Nice To Haves

  • Past experience in Legal Referrals is a plus
  • Advanced degree (MBA or equivalent) preferred

Responsibilities

  • Build a scalable, data driven referral ecosystem that leads to long-term growth for the Referral department.
  • Analyze opportunities to determine which types of partners we need in the future and in which states.
  • Lead the team responsible for referrals.
  • Lead continuous improvement initiatives for operational processes to enhance client service delivery, employee experience, and organizational efficiency.
  • Develop and implement new SOPs in the department.
  • Manage and oversee operational budgets, ensuring fiscal responsibility and alignment with strategic priorities.
  • Assist in developing financial strategies and monitor financial performance indicators to support the Firm’s goals.
  • Partner closely with Human Resources to attract, retain, and develop high-performing operational talent.
  • Foster an inclusive and productive culture consistent with the Firm's core values.
  • Collaborate with Information Technology leadership to develop and implement robust, secure technological solutions that enhance operational effectiveness and support data-driven decisions.
  • Implement strategies to proactively mitigate operational risks.
  • Ensure compliance with all applicable regulatory requirements and industry standards.
  • Oversee large, cross-functional projects, ensuring alignment with organizational goals and successful execution and delivery.
  • Implement and maintain strong project management practices across the Firm.
  • Regular travel required to firm offices outside Dallas HQ: Atlanta, Chicago, and Fort Worth.

Benefits

  • Medical, dental, vision
  • Company paid Life and AD&D Insurance
  • Company Paid STD (with no waiting period) and LTD Insurance
  • Option to purchase additional Life and AD&D Insurance
  • Voluntary Critical Illness, Accident, and Hospital Indemnity Coverage
  • 401(k) with company contributions
  • Paid Time Off
  • 10 Company Holidays
  • Tuition Reimbursement

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