Operations Manager

Foot Soldiers•Brooklyn, NY

40d•$55,000 - $65,000•Onsite

About The Position

The Operations Manager oversees the daily execution of Foot Soldiers’ field and administrative operations. This role ensures that all services are delivered efficiently, safely, and in compliance with NYC sanitation standards and customer expectations. The Operations Manager coordinates staff, contractors, routing, equipment, and scheduling while maintaining service quality, operational accountability, and strong relationships with clients and community partners. This role focuses on strengthening systems, improving team performance, and preparing Foot Soldiers for operational growth. It is ideal for a strong field supervisor, dispatcher, or service coordinator who is ready to grow into an operations leadership role.

Requirements

Minimum 3 years of experience in operations management , field service leadership, sanitation, logistics, or a related industry.
Demonstrated ability to manage field teams and operational logistics.
Valid driver’s license required .
Strong project management, problem-solving, and decision-making abilities.
Proven experience leading diverse teams and building accountability.
Excellent organizational and time-management skills.
Strong written and verbal communication abilities.
Experience using operational tools such as Slack, Google Workspace, CRM systems, and operational dashboards.
Comfort using data and metrics to guide decisions.
Knowledge of labor compliance and operational documentation standards.
Laptop with Intel Core i5 (or higher) processor
Minimum 16GB RAM
Reliable high-speed internet connection
Smartphone (Android 2024+ or iPhone 14 or newer)
Must have space to download FS apps and take photos
Ability to proficiently ride a bicycle
Ability to walk job sites and work outdoors in varying weather conditions
Ability to lift 40–50 lbs
Ability to travel between operational locations as needed

Nice To Haves

Mission-driven leadership and community pride
Calm decision-making under pressure
Strong accountability and discipline
Comfort making operational decisions independently
A mindset focused on continuous improvement

Responsibilities

Oversee and optimize day-to-day field operations.
Plan, route, and schedule service teams using digital dispatch and monitoring tools.
Ensure timely, high-quality completion of all services.
Continuously improve operational workflows, systems, and processes.
Maintain operational readiness for seasonal demands including snow events and sanitation projects.
Allocate staff, materials, and equipment to meet service timelines while maximizing budget.
Supervise and support Technicians and Dispatchers coordinate with Inspectors.
Lead regular team meetings to ensure clear communication and alignment.
Conduct HR-compliant interviews, performance evaluations, and coaching.
Monitor team hours and staffing levels to ensure efficiency and compliance.
Conduct regular field visits, inspections, and ride-alongs with team members.
Maintain direct operational awareness of service quality and staff performance.
Provide on-site coaching and leadership to strengthen field execution.
Ensure operational standards are followed in real-world working conditions.
Develop, enforce, and update policies and procedures in line with NYC labor and sanitation laws.
Monitor service quality through inspections, documentation, and client feedback.
Ensure accurate documentation, reporting, and operational transparency.
Lead operational preparation for seasonal sanitation challenges and snow removal initiatives.
Uphold exceptional customer service standards.
Build and maintain professional relationships with community partners and clients.
Support the company’s mission to eliminate dirty streets, support kingdom causes, and foster clean, healthy, and more vibrant communities.
Safeguard Foot Soldiers’ strong online reputation by maintaining high service ratings and service accountability.
Coordinate training and professional development for field teams.
Ensure technicians, dispatchers, and inspectors are properly trained in operational systems, safety procedures, and service standards.
Lead coaching and corrective actions that support accountability and growth.
Manage equipment hubs, inventory, and supply chains.
Use dashboards, reports, and operational metrics to guide decision-making.
Maintain accurate operational documentation.
Manage staff timekeeping and support payroll reporting processes.
Assist with administrative operations as needed.