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Identity & Driver Cred Spec 1- Forsyth (CDL site)

Georgia Department of Revenue•475 HQ2201 & HQ2206, NC
•Onsite

About The Position

The Georgia Department of Driver Services (DDS) is hiring a full-time Identity and Driver Credential Specialist 1 for a commercial customer service center. DDS’s mission is to provide secure driver and identity credentials with excellence and respect. This role assists customers with driver and identity credential services, including learner’s permits, out-of-state license conversions, driver licenses, examinations, and identity cards, while complying with state laws and regulations. The work requires friendly and patient service to a diverse public, attention to detail, and the ability to complete tasks quickly and accurately within established guidelines. The position includes customer-facing service, processing applications and payments, and conducting or supporting driving examinations. Employees who meet performance expectations may advance internally to Identity and Driver Credential Specialist 2 after 18 months, with a stated 10% increase. Certified commercial identity and driver credential specialists at commercial customer service centers receive a stipend each pay period. The position pays $32,000 annually, non-negotiable.

Requirements

  • Be at least 18 years of age.
  • Have a high school diploma or GED.
  • Have and maintain a valid Georgia Class C or equivalent driver’s license.
  • Have at least one year of face-to-face customer service experience within the last five years.
  • Have at least one year of recent face-to-face cash transaction experience, including handling cash, daily reconciliation, and processing credit card payments, within the last five years.
  • Be comfortable working with computer and internet technology.
  • Successfully complete the Certified Commercial Knowledge Examiner (CCKE) certification if issuing driver’s licenses.
  • Successfully complete the CDL Examiner Certification and Certified Commercial Examiner (CCE) certification if conducting CDL road tests; two attempts are allowed.
  • Maintain required certifications and qualifications to continue employment.
  • Have flexible work availability because customer service centers have varied operating hours.
  • If a valid Georgia driver’s license has not been held for at least three years at application, obtain a motor vehicle record from the previous state of licensure before hire.
  • Be willing, as a term and condition of employment, to assist with agency responsibilities beyond regularly assigned duties, including assisting other centers.

Nice To Haves

  • At least three years of face-to-face customer service experience within the last five years.
  • At least three years of recent face-to-face cash transaction experience, including handling cash, daily reconciliation, and processing credit card payments, within the last five years.
  • Live within 30 miles of the customer service center for which applying.
  • Bilingual skills.

Responsibilities

  • Work with citizens to ensure applications, records, and documents are completed accurately.
  • Accompany drivers in vehicles for commercial skills tests and in traditional or virtual settings for non-commercial skills tests to evaluate adherence to Georgia driving laws.
  • Conduct motorcycle and commercial license driving examinations in accordance with state law and regulations.
  • Operate visual testing equipment.
  • Collect payments accurately via cash or credit cards.
  • Maintain required examiner certifications and driver’s license qualifications while employed.

Benefits

  • Retirement and pension benefits.
  • Flexible benefits.
  • Healthcare benefits.
  • Paid holidays and time off.
  • Employee Assistance Program (EAP).
  • Employee discount program.
  • Performance recognition.
  • Opportunities for career development and advancement.
  • Flexible work and telework schedules for select jobs.

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