Delivery Driver (non-CDL)
About The Position
Makes deliveries to customers using a company-provided or rental vehicle. Maintains delivery records, inspects and maintains delivery vehicles, and provides customer service regarding order and delivery issues. The role requires operation of a company or rental vehicle during the average work week. Motor Vehicle Records are continuously monitored, and an acceptable MVR status and valid driver’s license are required. The driver delivers customer orders safely within a service area, follows planned routes and applicable traffic and safety rules, and loads and unloads inventory using powered and non-powered material handling equipment. The role also includes checking order manifests, conducting vehicle inspections, maintaining records, communicating with the distribution center and customers, and sharing escalated customer service or sales issues with management. Complex or unusual problems are referred to a supervisor. Work is performed under general supervision, with output typically reviewed by a senior coworker or supervisor.
Requirements
- Valid driver’s license.
- Acceptable Motor Vehicle Records status; MVRs are continuously monitored.
- Generally 2–5 years of experience in the area of responsibility.
- Specialized skills training or certification may be required.
Nice To Haves
- High school diploma or GED strongly preferred.
- Prior experience delivering merchandise to customers using a box truck or similar vehicle.
- At least 1 year of experience operating material handling equipment.
- No more than 2 minor accidents in the past rolling 3 years.
- No more than 2 moving violations in the past rolling 3 years.
- Wholesale distribution experience.
Responsibilities
- Deliver customer orders safely within a service area and address order issues with customers.
- Follow planned routes for timely deliveries while adhering to traffic laws and safety regulations.
- Load inventory into trucks and unload orders at customer sites using powered and non-powered material handling equipment.
- Provide professional and courteous customer service during deliveries.
- Review order manifests to ensure customer orders and daily routes are complete and accurate.
- Perform pre- and post-trip inspections in accordance with Department of Transportation regulations and company policies and procedures.
- Maintain routine contact with the distribution center regarding delivery interruptions, such as traffic congestion or missing orders.
- Prepare and maintain vehicle and customer order records in accordance with company policies and procedures.
- Contact customers with delivery-status updates.
- Provide management with feedback on escalated customer service and sales-related issues.
- Refer complex or unusual problems to a supervisor.
Benefits
- Medical coverage with prescription drug coverage
- Dental and vision plans
- Health care and dependent care flexible spending accounts, as applicable
- 401(k) with company match
- Paid holidays, vacation, personal time, and wellness day
- Paid sick time
- Life and accidental death and dismemberment insurance
- Short- and long-term disability insurance
- Critical illness insurance
- Accident insurance
- Whole life insurance
- Commuter benefits
- Tuition reimbursement
- Employee assistance program
- Adoption and surrogacy assistance
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
