Caseworker Jobs

About The Position

Requirements

• High School Diploma or equivalent
• Minimum 3 years of related experience or equivalent combination of education and related experience required.
• At least one year of work experience in a social service agency or service contact center is required with at least one year of direct interaction with and delivery of services to clients in distress.
• Familiarity with medical terminology and military community required
• At least one year of customer focused experience
• Candidates must have the ability to work in fast paced, demanding, complex and dynamic environment.
• Applicants must have strong communication skills, both written and verbal, and typing speed of 40 wpm or higher.
• Applicants should be able to demonstrate strong computer skills, to include use of Internet search tools, Intranet, and Microsoft Office Suite.
• Ability to work on a team

Nice To Haves

• Experience in using an electronic customer relationship (CRM) or Case Management System (CMS) or similar customer centric relational database is strongly preferred.
• Viable candidates should be able to demonstrate their ability to apply active listening skills and employ reasoning and questioning strategies to capture, analyze, interpret and synthesize information from clients, staff, and management.
• They must also be adept at multi-tasking and have the ability to shift focus as operational, service delivery and staff needs demand.
• Demonstrated ability to treat people with respect under all circumstances and instill trust in others while upholding the values and principles of the American Red Cross is essential.

Responsibilities

• Interviews callers and coordinates requests for service to include recording all client information in the case management system; determining eligibility for American Red Cross services; assessing client needs; and providing appropriate services to clients.
• Performs related case activities including obtaining verifications, delivering messages, coordinating case management services with other Red Cross units, and/or providing other follow-up actions needed for complete and timely client service.
• Composes and delivers emergency communication messages to domestic and overseas military locations.

Benefits

• Medical, Dental Vision plans
• Health Spending Accounts & Flexible Spending Accounts
• PTO + Holidays
• 401K with 6% match
• Paid Family Leave
• Employee Assistance
• Disability and Insurance: Short + Long Term
• Service Awards and recognition