Case Manager Jobs

About The Position

Requirements

• Associates degree degree in human services or related discipline required
• Excellent oral and written communications skills
• ability to effectively relate to a wide variety of personalities
• strong assessment skills
• basic computer skills
• organizational and time management skills
• ability to multi-task and work in a fast-paced, high volume work environment
• Driver’s license and reliable transportation required

Nice To Haves

• Bachelors degree preferred
• Elder service helpful

Responsibilities

• Conducts a comprehensive evaluation to determine the full scope of clients’ needs.
• Determines eligibility for programs.
• Develops appropriate service plans that meet consumer choice and budget guidelines.
• Partners with vendors to implement home care services.
• Monitors clients for changes requiring adjustments to service levels.
• Assists clients with problem solving and makes referrals as needed.
• Communicates with contracts administrator regarding vendor quality issues.
• Assists with applications for public benefits and health insurance and problem resolution related to benefits.
• Coordinates safe hospital and nursing facility discharges.
• Collaborates with other programs and agencies.
• Conducts skills training for consumers enrolled in the consumer directed care program.
• Documents phone calls, visits, and all activity in accordance with Elder Affairs’ and agency requirements; maintains client records accurately and within the mandated timeframe.
• Participates in office coverage responsibilities on a rotating basis.