Case Management Assistant Jobs

About The Position

Requirements

• Associate of Arts degree with at least 3–5 years of clinical work experience in a healthcare setting is listed as preferred.
• Knowledge of medical terminology.
• Ability to provide clinical education about routine health screenings and care transitions within the scope of the CMA role.
• Current computer skills, including Microsoft Word, Excel, Outlook, and Teams.
• Effective interpersonal and communication skills.
• Excellent time-management skills.
• Professional personality.
• Ability to collaborate with a multidisciplinary care team.
• High reliability and ability to prioritize competing tasks.
• Must have current CPR certification.
• Must demonstrate and maintain current knowledge and skills in providing appropriate care or contact for neonates, infants, children, adults, and geriatric patients.
• If applicable, knowledge of growth and development across the lifespan and ability to assess patient information, identify age-specific needs, and provide care in accordance with department policies and procedures.

Nice To Haves

• Certified Medical Assistant certification preferred.
• Certified Nursing Assistant certification preferred.
• Associate of Arts degree and at least 3–5 years of clinical work experience in a healthcare setting preferred.

Responsibilities

• Contact attributed patients, generate orders and referrals, obtain medical records, and schedule appointments to close quality-measure care gaps.
• Educate patients about the importance of health maintenance, routine testing, and care-transition instructions within the CMA role’s scope.
• Use multiple software systems to identify target patients and complete required documentation.
• Contact patients during care transitions to assess their understanding of discharge instructions, provide appropriate education, ensure follow-up appointments are made, and identify barriers that could contribute to poor outcomes or readmission.
• Collaborate with primary care teams, Frederick Health departments, community partners, and care managers.
• Assess and identify social determinants of health needs and provide information and referrals to appropriate community resources.
• Build trust with patients to facilitate engagement with care management.
• Respond to and act on clinical and administrative tasks as directed by the care management team.
• Schedule appointments in the electronic health record.
• Answer calls appropriately and respond promptly to patient and care-team messages and tasks.
• Participate in staff meetings and in-services.
• Perform other duties as assigned.
• Demonstrate and maintain current knowledge and skills for appropriate patient care and contact across the specified age groups.
• When applicable, apply knowledge of growth and development across the lifespan to assess patient information and provide age-appropriate care in accordance with department policies and procedures.

Benefits

• Health insurance, with multiple plan options, for eligible employees; coverage is offered the first of the month after 30 days of employment to employees hired to work at least 20 hours per week.
• Dental insurance for eligible employees; coverage is offered the first of the month after 30 days of employment to employees hired to work at least 20 hours per week.
• Vision insurance for eligible employees; coverage is offered the first of the month after 30 days of employment to employees hired to work at least 20 hours per week.
• Employer-paid life insurance for eligible employees.
• Employer-paid short-term income replacement for eligible employees.
• Employer-paid long-term disability for eligible employees.
• Paid Time Off program for eligible employees.
• 403(b) retirement plan with an employer match for eligible employees.
• Free financial planning sessions for all employees.
• Educational assistance program.
• Employer-paid Employee Assistance Program.
• Shift differential and/or overtime pay for non-exempt positions, if applicable.