Business Analyst Jobs

About The Position

Requirements

• Associates Degree in an IT or business-related field
• 2+ years of relevant work experience
• Software development skills with demonstrated experience in JavaScript, Databases & SQL, APIs, SCOM, JSON, HTML5
• Knowledge of ServiceNow, Microsoft Office 365 tools (Teams, Project, PowerBI, SharePoint…), Atlassian Confluence, SAP, OneSpan
• Business requirements and business process analysis
• Familiar with waterfall and agile methodologies
• Communicates well (written and verbal), delivers presentations, has good listening skills. Ability to communicate processes & ideas to others. Effective at face-to-face and digital communication
• Ability to look at situations from multiple perspectives and collaborate to find the optimized solution
• Defining tasks and milestones to achieve objectives, while ensuring the optimal use of resources to achieve those objectives
• Accountable to team, works to meet established deliverables, appreciates view of team members, respectful. Works cooperatively & collaboratively with individuals at all levels of the organization
• Builds strong relationships, is flexible/adaptable, works well with others, solicits feedback
• Good organizational skills, attention to detail
• Open to learning - technical and interpersonal development
• Embraces to change but also develop within standard parameters
• Self-directed for both work and training

Nice To Haves

• Good project management skills are a plus
• A never-ending desire to learn and share more

Responsibilities

• Collaborate with project teams and departments to define appropriate collection of tools (“Teams Spaces”) to support their objectives
• Coordinate the transition from Office 365 to ServiceNow-based solutions where appropriate. Serve as a key player in our ServiceNow strategy
• Administer assignment of tools and roles within Teams Spaces
• Provide low-code programming and coordinate the US-based implementations of ServiceNow modules
• Facilitate move to paperless processes and digital signature solutions
• Work with Global and Regional IT to support company-wide implementation and standards within the digital frameworks
• Potential to participate in java development projects (but that is not the primary focus of this role)
• Take the initiative to seek out areas of improvement
• Provide guidance and assist in ongoing data maintenance within spaces
• Analyze business needs to identify technical requirements and implications. Consider both process and systems when defining alternative solutions
• Continuously assess systems as business direction changes for impacts to existing designs
• Prepare & maintain technical documentation (i.e. flow charts, models, procedures, user guides) to assist with the ongoing operation & maintenance of technology solutions

Benefits

• Salaried position
• Possible bonus opportunities
• Health coverage (Medical, Vision, Dental)
• 401(k) with company match
• Flexible spending account for eligible health expenses
• Competitive PTO package
• Term life insurance equal to annual salary at no cost to employee