Business Analyst Jobs

About The Position

Requirements

• 3–5 years in operations, system support, or legal/administrative support.
• Strong problem-solving skills with the ability to differentiate system errors from process gaps.
• Proficiency with workflow/case management tools.
• Excellent organizational skills and attention to detail.
• Excellent written and verbal communication skills.
• Ability to prioritize multiple tasks and meet tight deadlines.

Nice To Haves

• Experience working with sensitive or confidential information is a plus.
• Familiarity with legal processes, privacy, or compliance regulations preferred but not required.

Responsibilities

• Support US legal specialists by maintaining and monitoring request workflows in case management systems.
• Troubleshoot system issues and escalate as needed, while identifying when issues are procedural vs. technical.
• Document common issues and contribute to process and system improvements by partnering with product managers on future requirements.
• Assist in preparing summaries, reports, and metrics related to request volumes and response times.
• Support process improvements by identifying workflow gaps and recommending solutions.
• Ensure sensitive information is handled securely and in compliance with our company’s privacy policies.

Benefits

• Excellent, full coverage medical, dental, and vision insurance
• Generous PTO and 15 company-wide holidays
• 401k with company contribution
• Paid parental leave
• Work-life balance with an emphasis on personal well-being
• Career growth in a disruptor space & entrepreneurial opportunities within the Monks network
• A globally diverse & inclusive culture with employee resource groups such as S4 Melanin, Pride.Monks, Cultura.Monks, and more!
• Authentic commitment to DEI efforts and sustainable growth.