Business Analyst - Operations - Internship

HSBC Global Services Limited • Buffalo, NY

7d • Onsite

About The Position

The Chief Operating Office (COO) drives operational performance, service excellence and consistency across HSBC and its Global Service Centers. Working closely with teams across the bank, the office improves how work gets done, builds future-ready capabilities and uses technology, including AI and automation, to create smarter services for customers and colleagues.

You’ll help turn data and insight into practical improvements across Operations. Working with US and CIB COO teams, you may analyze operational, financial or risk data, map processes, identify opportunities to improve efficiency and support projects that strengthen service quality. You’ll work with colleagues across teams and functions, contribute to recommendations and help track actions, risks and outcomes. Along the way, you’ll see how business analysis supports better decisions and helps teams deliver change at scale.

You’ll build a strong foundation in business analysis through hands-on experience, structured learning and support from experienced colleagues. You’ll develop practical skills in Excel, data analysis, data visualization, process improvement and project coordination. You’ll also strengthen skills that matter across any career: communication, teamwork, stakeholder management, problem-solving and presenting ideas clearly. Through live projects, you’ll see how operations, risk, technology and transformation connect — and how analysis helps turn ideas into action. By the end of the internship, you’ll have a broader understanding of HSBC and a stronger set of skills you can take into future roles.

You’ll work in the US and CIB Chief Operating Office, supporting teams focused on operational excellence, transformation and service delivery. You’ll collaborate with colleagues across functions, markets and Global Service Centers, giving you exposure to how operations supports different parts of HSBC. It’s a connected, collaborative environment where data, process, technology and customer experience come together to improve how the bank works.

Requirements

• Be available to work full time for 10 weeks commencing June 2027
• Expect to achieve, a minimum GPA of 4.0/5.0 or 3.2/4.0 (or overseas equivalent, as shown on your official university transcript/degree certificate)
• Be fluent in English
• Be legally permitted to work in the USA for the full duration of the internship programme and beyond the internship programme end date, without requiring HSBC visa sponsorship, now or in the future

Nice To Haves

• Curious, adaptable and interested in how things work — and how they could work better
• Enjoy solving problems, working with different people and turning information into practical ideas
• Comfortable using data to spot patterns, support decisions and explain your thinking clearly
• Stay organized, take ownership of your work and are open to learning in a fast-moving environment
• Don’t need to arrive with deep banking knowledge. What matters most is your mindset, your willingness to learn and your interest in areas like operations, strategy, process improvement, technology or data-driven change

Responsibilities

• Analyze operational, financial or risk data
• Map processes
• Identify opportunities to improve efficiency
• Support projects that strengthen service quality
• Work with colleagues across teams and functions
• Contribute to recommendations
• Help track actions, risks and outcomes

Benefits

• Access to tailored professional development opportunities
• Competitive pay package
• Welcoming and inclusive work environment
• Empowerment to drive HSBC’s engagement with the communities we serve through an industry-leading volunteerism policy
• Generous matching gift program
• Comprehensive program of immersive Sustainability and Climate Change Initiatives
• Employee Resource Groups
• Structured onboarding in week one, including a tailored training programme that builds both your technical understanding and professional skills

What This Job Offers

• Job Type: Full-time
• Career Level: Intern
• Education Level: Associate degree