Warranty Business Analyst

PACCAR • Kirkland, WA

7d • $90,400 - $141,800

About The Position

PACCAR is a Fortune 500 company established in 1905, recognized as a global leader in the commercial vehicle, financial, and customer service fields. Kenworth Truck Company, founded in 1923, is the manufacturer of The World’s Best® heavy and medium duty trucks. Kenworth is leading transportation innovation with the introduction of battery-electric vehicles, exploration of fuel cell electric powertrains, and autonomous driving systems. This role serves as the warranty subject matter expert (SME) in Engineering Design Reviews and Program Tollgate meetings, identifying and defining warranty and aftersales system requirements for new and existing products. The position involves partnering with various departments to establish component warranty coverage, supporting the development of warranty bulletins and policy definitions, and developing/automating standard warranty reports and metrics. The analyst will also create and maintain standardized claim file templates, produce ad hoc analyses using Tableau and SQL, conduct auto-approval audits, and track franchise state law requests.

Requirements

• Bachelor’s degree required.
• 5+ years’ industry or related experience required.
• Data analytics experience (specifically with Python, SQL, Tableau, and Excel) is required.
• Self-directed team player with the ability to manage multiple concurrent assignments and deliver high-quality results.
• Effective communication and presentation skills
• Excellent critical thinking & analytical skills
• Demonstrated proficiency using Microsoft Office Suite required.
• Demonstrated ability to recommend technical solutions based on business and system needs.
• Good recall of detail and a mechanical aptitude.
• Must be self-motivated and able to work in a fast-paced just-in-time environment with rapidly changing objectives.
• Must be able to accept responsibility for assigned projects and work effectively under general or minimal supervision.
• Must be comfortable communicating at all levels within the organization.

Nice To Haves

• Master’s Degree a plus.

Responsibilities

• Serve as the warranty subject matter expert (SME) in Engineering Design Reviews and Program Tollgate meetings, identifying and defining warranty and aftersales system requirements for new and existing products.
• Partner with Engineering, Aftersales, Purchasing, and Legal to establish component warranty coverage, including inclusions, exclusions, terms, and system requirements.
• Support the development, review, and maintenance of warranty bulletins, policy definitions, procedures, and program documentation.
• Develop and automate standard warranty reports, dashboards, and recurring performance metrics.
• Create and maintain standardized claim file templates to improve data consistency, reporting accuracy, and claims processing efficiency.
• Produce ad hoc analyses and reporting using Tableau and SQL to support warranty, product, and business decisions.
• Conduct auto-approval audits to ensure claims are processed accurately and in accordance with established warranty policies and controls.
• Track, manage, and report on franchise state law requests and related compliance requirements.
• Perform additional duties and special projects as assigned.

Benefits

• 401k with up to a 5% company match
• Fully funded pension plan that provides monthly benefits after retirement
• Comprehensive paid time off – minimum of 10 paid vacation days (additional days are provided with additional seniority/years of service), 12 paid holidays, and sick time
• Tuition reimbursement for continued education
• Medical, dental, and vision plans for you and your family
• Flexible spending accounts (FSA) and health savings account (HSA)
• Paid short- and long-term disability programs
• Life and accidental death and dismemberment insurance
• EAP services include wellness plans, estate planning, financial counseling and more

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level