Warranty Analyst I

Daimler Truck North America•Portland, OR

16h•Hybrid

About The Position

The DTNA Warranty group is seeking a self-starting Warranty Analyst to support warranty administration, claim processing, and resolution of warranty issues. The role collaborates with internal teams and Network Partners across more than 900 locations worldwide and uses analytical tools to assess warranty performance and support customer uptime and ease of doing business. The position is available in Detroit, Michigan, or Portland, Oregon, on a hybrid schedule of four days per week in the office and one day remote. Relocation assistance is not available. The starting wage range is $27.88–$36.06 per hour, depending on knowledge, skills, and experience. An attached resume is required. The role is not open to visa sponsorship or existing visa holders; applicants must be legally authorized to work permanently in the country where the position is located.

Requirements

Bachelor’s degree, or four years of experience supporting warranty, service, operations, analytics, customer support, quality, or related business processes in lieu of a degree.
Basic understanding of DTNA vehicle components and operation.
Ability to analyze information and problems within standard practices and procedures.
Ability to work within standardized procedures to meet objectives and deadlines.
An attached resume is required.

Nice To Haves

Ability to analyze data from warranty claim dashboards.
Automotive knowledge and/or warranty knowledge, specializing in data sets and tools.
Experience using Tableau, OWL, or FIDAT.
Heavy-duty applications technical experience.
Experience leveraging AI tools and technologies to improve productivity, efficiency, or business outcomes.

Responsibilities

Review and process warranty claims by examining repair documentation, diagnostic information, and warranty policy requirements to support claim accuracy and payment eligibility reviews.
Gather and organize claim information, repair documentation, and technical data to support warranty reviews, issue identification, and further analysis.
Collect, organize, and summarize warranty, operational, and business data for reporting, trend monitoring, and performance tracking.
Prepare and maintain routine reports, dashboards, and key performance indicators used to monitor warranty performance, service trends, product quality, and operational effectiveness.
Gather information and assist with routine requests and activities in collaboration with Service Engineering, dealerships, suppliers, and internal business partners.
Use business intelligence and reporting tools to organize data, maintain reports, and support basic analysis and business decision-making.
Assist with warranty claim reviews, product-related inquiries, and supplier support through data collection, documentation, and research.
Maintain reporting tools and visualizations used to communicate warranty trends, claim quality, repair effectiveness, product performance, and operational metrics.
Support process improvement activities by gathering information, tracking metrics, and assisting with projects to improve operational efficiency and customer satisfaction.
Gather information, organize data, and assist senior team members with preparing reports and communicating results to management and business stakeholders.
Support communication and collaboration across Warranty, Service, Engineering, Suppliers, and Business Operations teams, including issue tracking and resolution activities.

Benefits

Annual bonus program.
401(k) company contribution with company match up to 6%, plus a non-elective company contribution of 3–7% depending on age.
Starting at four weeks of paid vacation.
13 or more calendar holidays.
Eight weeks of paid parental leave.
Employee assistance program.
Comprehensive healthcare plans and wellness programs.
Onsite fitness facilities at some locations.
Tuition assistance.
Paid volunteer time off.
Short-term and long-term disability plans.