Warranty Claims Representative I

AAON, Inc. • Tulsa, OK

5d • Onsite

About The Position

This role involves managing the manual claims process for entry into the warranty website. The representative will process and maintain warranty paperwork to ensure proper documentation and adherence to criteria for claims. The position requires delivering a high level of customer service, entering accurate information for warranty claims, and working with customers and internal staff on RGA and RGA billing. Additionally, the role includes ensuring customer satisfaction, providing professional customer support, and assisting with orders entry and other clerical duties as needed to support other departments.

Requirements

• High school diploma or general education degree (GED).
• Experience in customer service or a related field.
• Ability to stay calm when customers are stressed or upset.
• Ability to enter orders to provide support to other departments as needed.
• Ability to process claims in high volume times.
• Strong organizational skills.
• Strong customer communication and customer service orientation.
• Ability to execute multiple tasks simultaneously under time pressure.
• Ability to communicate effectively in writing and verbally.
• Prolonged periods sitting at a desk and working on a computer.
• Ability to lift up to 10 pounds at times.

Nice To Haves

• HVAC industry experience helpful.

Responsibilities

• Manage manual claims process for entry into warranty website.
• Process and maintain warranty paperwork to ensure proper documentation and criteria for claims.
• Deliver a high level of customer service to exceed customer needs consistently.
• Enter accurate, valid, and complete information for warranty claims.
• Work with customers and internal staff on RGA and RGA billing.
• Ensure customer satisfaction and provide professional customer support.
• Perform orders entry to provide support to other departments as needed.
• Assist with any clerical duties.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED