Warranty Claims Representative I

AAON • Tulsa, OK

4d • Onsite

About The Position

Manage manual claims process for entry into warranty website. Process and maintain warranty paperwork to ensure proper documentation and criteria for claims.

Requirements

• Requires a high school diploma or general education degree (GED).
• Experience in customer service or a related field.
• Stay calm when customers are stressed or upset.
• Enter orders to provide support to other departments as needed.
• Strong organizational skills.
• Strong customer communication and customer service orientation.
• Ability to execute multiple tasks simultaneously under time pressure.
• Ability to communicate effectively in writing and verbally.

Nice To Haves

• HVAC industry experience helpful.

Responsibilities

• Delivers a high level of customer service to exceed customer needs consistently.
• Enters accurate, valid and complete information for warranty claims.
• Works with customers and internal staff on RGA and RGA billing.
• Ensures customer satisfaction and provide professional customer support.
• Orders entry to provide support to other departments as needed.
• Assists with any clerical duties.
• Process claims in high volume times.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED