Warranty Claims Specialist

AriensCo•Brillion, WI

6d•Onsite

About The Position

AriensCo is seeking a detail-oriented and customer-focused Warranty Claims Specialist at our Brillion, WI location to support our commitment to product quality and dealer satisfaction. In this role you will evaluate and adjudicate warranty claims submitted by Ariens/Gravely dealers, ensuring compliance with warranty policies and procedures while maintaining a fair and consistent customer experience.

Requirements

Associate's degree or Bachelor's degree in Business, Engineering, Quality, Supply Chain, Technical Studies, or a related field; equivalent experience will also be considered.
Minimum of 3 years of experience in warranty administration, customer support, technical service, quality, manufacturing, or a related field
Strong analytical and problem-solving skills with the ability to identify trends and make data-driven recommendations
Excellent verbal and written communication skills with the ability to build relationships across dealer and internal teams
Strong organizational skills with the ability to manage multiple priorities in a fast-paced environment
Proficiency with Microsoft Office applications, particularly Excel.
Experience working with warranty systems, CRM platforms, ERP systems, or business intelligence/reporting tools
Experience performing root cause analysis and supporting corrective action initiatives
Knowledge of outdoor power equipment, small engines, or related mechanical systems
Experience creating reports, dashboards, and data visualizations
Ability to lift up to 50 pounds and safely use common hand and power tools for product inspections and failure analysis
Applicants must be authorized to work in the U.S. without requiring sponsorship now or in the future.

Responsibilities

Review and process warranty claims in accordance with established policies, procedures, and service level expectations
Evaluate claim documentation, including repair descriptions, photographs, and returned parts, to validate warrantable defects and determine claim eligibility
Verify appropriate labor and parts requests based on repair requirements and company guidelines
Approve, adjust, reject, or return claims as necessary while providing clear rationale and communication to dealers
Maintain labor reimbursement standards and flat-rate schedules to ensure accurate compensation and vendor bill-back opportunities
Receive, inspect, and analyze failed components to confirm defects and identify root causes of product failures
Partner with Engineering, Quality, Manufacturing, Product Support, and Supply Chain teams to support corrective actions and product improvements
Serve as a primary resource for dealers regarding warranty policies, procedures, claim submissions, and best practices
Analyze warranty data and performance trends to identify emerging quality concerns, cost reduction opportunities, and continuous improvement initiatives
Create and maintain reports, dashboards, and presentations that communicate warranty performance and key metrics
Support development and execution of dealer audit processes to ensure compliance with company policies and warranty requirements
Participate in dealer visits, training activities, and cross-functional improvement projects as needed

Benefits

Medical, Dental, Vision Insurance effective first day of employment
Dependent Care Flexible Spending Account (FSA) plan
401(k) match and profit-sharing plans
Life Insurance
Health Savings Accounts (HSA)
Short Term Disability
Parental Leave
Onsite Marketplace Care Partners at all locations
Paid holidays
Employee Assistance Program
Tuition Reimbursement and Apprenticeship Programs
Safety shoes and safety prescription glasses reimbursement
Employee Product Purchase Program
50% Daycare discount Brillion Early Learning Center
10% tuition discount at KinderCare Learning Centers nationwide Excludes Brillion Early Learning Center
Onsite health clinic with Bellin Health Brillion Campus Only
Nearsite & Urgent Care Clinic Options Brillion Campus Only