Warranty Claims Processor

Grand Design RV • Elkhart, IN

2d • Remote

About The Position

Grand Design is currently seeking a Warranty Claims Processor to join our team. In this role, you will be responsible for processing dealer network claims. Founded in 2012, Grand Design has become one of the fastest-growing RV brands in history and is consistently rated among the highest quality RV manufacturers in North America. Grand Design remains focused on its mission: to lead the industry in quality and innovation, while fostering a family-like connection among our team members, customers, and dealers. If you like working in a fast-paced environment, connect with purpose, execute with excellence, and are ready to transform the road ahead, we welcome you to begin your journey by applying today!

Requirements

• High School Diploma or RV Industry knowledge or Previous Customer Service
• Strong computer/typing
• Proficient in Word &
• Strong written & verbal communication
• Office
• Remote Access to Internet

Responsibilities

• Process Warranty claims submitted by Grand Design Dealer(s)
• Process Vendor Chargebacks for non-return parts from Dealer(s)
• Answer internal and external emails – same day
• Phone contact with Dealers with questions on Warranty
• Research Grand Design Parts to verify part numbers match what the Dealer is
• Work closely with Dealer Relations on approved Pre-Authorizations compiling correct information: Manufacture, Model and Serial numbers, Pictures, Auth numbers from vendors etc.
• Work with Regional Service Managers by processing claims in a timely manner for ISP's and retail
• Attend monthly staff
• Work with Vendors on VCB's and Authorizations when they have

Benefits

• Medical, Dental, Vision, Group Life Insurance, Accidental Injury, Critical Illness, Short & Long-Term Disability
• Health Savings Account (HSA)
• 401(k) with match
• Employee Stock Purchase Program
• Tuition Reimbursement
• Holiday and Vacation Pay

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED