Warranty Claims Processor

THE KENAN ADVANTAGE GROUP • North Canton, OH

11d • Onsite

About The Position

This position is responsible for accurately creating, filing & managing the Warranty Claims process.

Requirements

• High School diploma or equivalent
• Minimum of 2 years of general Warranty experience.
• Excellent Communication skills to strengthen relationships with OEs & Suppliers.
• Exceptional organizational skills; ability to manage workload in a timely manner with minimal supervision.
• Outstanding customer service and follow-up skills.
• Types an average of 40 wpm.
• Knowledgeable of Microsoft Office Suite, particularly Word, Outlook & Excel.
• Must be dedicated and driven individual.

Nice To Haves

• Prior experience with VMRS codes is preferred.

Responsibilities

• Generate & Submit Warranty claims daily
• Manage ongoing/pending Warranty claims
• Allocate Packing Slips/Shipping labels & Required Information to Shop Terminals
• Maintain a good working relationship with OEs, Suppliers & Shop Terminals
• Generate Weekly/Monthly Warranty Recovery Reports
• Assist with special projects
• Continuously improve Warranty claims processing procedure
• Distribute weekly Warranty updates to Maintenance Directors, Managers & Lead Technicians
• Escalate pending and/or ongoing concerns to Warranty Administrator
• Active cooperation with other essential department members and outside vendors

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED