Engineer I, Warranty

Astemo Indiana • Berea, KY

1d • Hybrid

About The Position

This position manages the warranty part return process from the Customer warranty center and presents warranty teardown analysis on a weekly basis to the customer. The role involves leading root cause investigations of warranty issues found through part returns and ensuring cross-functional actions are taken to eliminate the cause. The engineer will collaborate with Hitachi manufacturing and accounting departments to evaluate and reduce warranty debits by OEM, and work with customers and Hitachi Accounting to lead warranty recovery efforts through pass-thru chargebacks, warranty claim disputes, and warranty share rate negotiations. The role also includes using data to reduce Hitachi's share percentages on warranty bills by customers, providing continuous updates to customers on warranty improvement items, ensuring manufacturing facilities establish clear timelines for action item implementation, and preparing and distributing daily/weekly/monthly reports to management. Tracking continuous improvement through measurable reports and graphs is also a key responsibility.

Requirements

• Minimum of 1-3 years of experience in Warranty analysis with emphasis on Toyota Supplier Warranty Cost Share process; Ford Customer Portal and Warranty Management Systems (GWC, GSAR, Covisint); GM Customer Portal and Warranty Management system (TF, OWT Terms & Conditions)
• Must be willing to travel to support customer needs (frequency up to 30%)
• Ability to self-prioritize and work efficiently both alone and in groups
• Ability to work independently with minimal direction is required
• Strong verbal and written communication skills
• Experience with PCs and application software, such as MS Office tools is required
• Bachelor’s degree in engineering field or equivalent manufacturing experience
• At least 2 years prior manufacturing related experience preferred
• Working experience with problem solving tools, SPC, GD&T, and 8D
• Previous working experience in automotive warranty systems

Nice To Haves

• Preference to Certification in formal problem-solving methodologies

Responsibilities

• Manage warranty part return process from Customer warranty center
• Present warranty teardown analysis on a weekly basis to customer
• Lead Root cause investigation of warranty found through part returns
• Ensure cross-functional actions are quickly taken to eliminate the cause
• Collaborate with Hitachi manufacturing and accounting dept to evaluate and reduce warranty debits by OEM
• Collaborate and negotiate with Customers and Hitachi Accounting dept to lead warranty recovery efforts through pass-thru chargebacks, warranty claim disputes, warranty share rate negotiations
• Use data to reduce Hitachi share percentages as they pertain to warranty bills by Customers
• Provide continuous updates to Customers pertaining to status of warranty improvement items
• Ensure manufacturing facilities establish clear and concise timelines for when action items will be implemented and ensure they work towards meeting these timelines
• Prepare and distribute Daily/Weekly/Monthly reports to the management
• Track continuous improvement through measurable reports/graphs

Benefits

• Equal Opportunity Employer (EOE) – Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender, identity, disability, protected veteran status and national origin.
• At Astemo, we’re challenging the status quo with the power of diversity, inclusion, and collaboration.
• Our goal is to build an inclusive work environment that celebrates the differences of our employees.
• We want to ensure that every employee feels valued, respected and empowered.
• We don’t just accept difference—we celebrate it, we support it, and we thrive on it for the benefit of our employees, our products, and our community.
• Astemo is proud to be an equal opportunity employer.
• If you need a reasonable accommodation to apply for a job at Astemo, please send the nature of the request and contact information to [email protected] when applying for the position.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level