Warranty Engineer
About The Position
CAF is an international market leader for the design, manufacture, maintenance and supply of equipment and components for integrated transport systems at the forefront of technology that provides high value added sustainable mobility for its customers. We are proud to be recognized for our versatility, flexibility and for our capacity to constantly adapt and innovate. CAF USA is headquartered in Elmira Heights, New York which is part of the Southern Finger Lakes areas. This position is located at 331 Grove St., Newton, MA. (Lower Falls area) OVERVIEW: The successful candidate will directly supervise the Rail Services business and employees at the site location of employment and carry out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
Requirements
- BA/BS Degree from an accredited university. Degree in Electrical Engineering, Electronics, or a related field preferred.
- MUST BE able to read and understand engineering drawings/schematics
- 5+ years experience in the rail after-market field/maintenance/overhaul or a comparable industrial environment in a warranty role essential.
- Self-Starter capable of resolving technical issues as they arise and/or coordinating and implementing solutions with the support of the engineering office.
- Ability to work with customers at both top management and workshop floor levels
- Technical skills and understanding essential rail components and systems; hands on experience a plus
- Ability to read and understand schematics
- Must be able to lift 50 lbs.
Nice To Haves
- Previous experience in CAF Power (TCMS and Traction) and Knorr-Bremse (Brakes, Doors and HVAC) equipment highly desirable
- Experience running warranty returns, spare part requisitions, store management, logistics control ideal.
- Bilingual in English and Spanish is a Plus
Responsibilities
- Supervise the daily activities at the Rail Services business on site to include managing personnel and assets in a safe and cost-efficient manner
- Responsible for all monthly reporting on project engineering, warranty, materials and financial budgetary issues
- Ensure the timely set up of the site with manpower, machinery and materials as required
- Understand the requirements of the contract and plan/prepare for the site set up and warranty starts, spare material availability, supplier management and client support
- Manage and provide technical training to stakeholders as per the contract and own staff when required
- Troubleshoot of the vehicles and test the functionality after the repair
- Uploading and downloading software using a laptop to troubleshoot and test train systems
- Control and manage site Maintenance Management System
- Responsibility for customer satisfaction and all local customer feedback
- Develop relationship with suppliers to facilitate resolution of any warranty and technical issues with the equipment
- Other duties as required and assigned
Benefits
- Training will be provided at existing operational facilities
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What This Job Offers
Job Type
Full-time
Career Level
Manager
