Call Center Business Analyst

TEKsystems • Kapolei, HI

4d • $26 - $26 • Remote

About The Position

We are seeking customer-focused professionals to support Medicaid Eligibility Operations and community engagement initiatives. In this fully remote role, you will assist applicants by handling inbound and outbound calls, providing information, updating records, and ensuring accurate documentation within company systems. This is an excellent opportunity for individuals with strong customer service and call center experience who want to make a positive impact serving Hawaii residents.

Requirements

• Previous customer service or call center experience preferred
• Strong verbal and written communication skills
• Comfortable working with computer systems and data entry
• Ability to follow established processes, scripts, and procedures
• Strong attention to detail and organizational skills
• Ability to work independently in a remote environment
• Experience supporting healthcare, benefits, or customer support programs is a plus

Responsibilities

• Complete all required training
• Handle high-volume inbound and outbound calls using company-provided equipment and systems
• Follow approved scripts and procedures when assisting callers
• Provide professional, courteous, and efficient customer service
• Support Medicaid Eligibility Operations and related program activities
• Perform assigned administrative and operational support tasks
• Maintain confidentiality and accuracy when handling sensitive information

Benefits

• Medical
• dental
• vision
• Critical Illness
• Accident
• Hospital
• 401(k) Retirement Plan
• Pre-tax and Roth post-tax contributions
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

What This Job Offers

• Career Level: Entry Level
• Education Level: No Education Listed