Billing Analyst
CallTower, Inc. • Hoover, AL32d • $56,000 - $70,000
Billing Analyst Jobs
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Billing Analyst
CallTower, Inc.•Hoover, AL
•$56,000 - $70,000
About The Position
The Billing Analyst is responsible for the daily maintenance of the billing system and for applying a working knowledge of billing platform functionality and processes to accurately capture and apply charges for customer services. The role works with the Billing Manager to maintain the billing system, support accurate and timely monthly client billings, and provide clients with a positive experience when billing disputes arise. The analyst processes onboarding orders, MACDs, catalog service conversions, offboarding and location account terminations, and contract renewals. The position also supports monthly billing closes, billing-system integrations, process improvements and documentation, reporting, vendor relationships, and resolution of customer and system issues. It requires close collaboration across departments, independent ownership of work, attention to detail, and the ability to manage multiple projects and deadlines in a changing, technically focused environment.
Requirements
- Bachelor’s degree or additional relevant experience.
- At least 3 years of billing experience.
- Ability to maintain and update billing systems and billing processes.
- Self-motivated, with strong time-management skills and the ability to work independently and collaboratively.
- Detail-oriented, with computational accuracy and strong personal integrity.
- Excellent written and verbal communication, active listening, and comprehension skills.
- Strong organizational and communication skills, and the ability to collaborate across departments.
- Ability to meet deadlines while managing multiple projects in a dynamic, technically focused organization.
- Proficiency in Microsoft Excel, including pivot tables and VLOOKUP tables.
Responsibilities
- Maintain the billing system daily and help ensure its efficient and effective operation.
- Assist with monthly billing closes.
- Process onboarding orders, verify accurate data syncing from CT systems to the billing system, and apply manual charges when needed.
- Refine and improve the onboarding process in Salesforce and the billing system.
- Process MACDs and apply manual charges as required.
- Process catalog service conversions, verify accurate products and pricing, and involve other departments as necessary.
- Process offboarding and location billing account terminations.
- Process contract renewals, apply updated charges as directed by inside sales, and maintain contract details in Salesforce.
- Engage Development to implement Customer Pricing Override entries to correct syncing or quoting issues.
- Attend cross-functional meetings as needed.
- Provide project-based and ad hoc reporting as required.
- Assist with provisioning and billing-system integration projects.
- Assist with the billing vendor relationship and escalate system issues to the vendor for resolution.
- Assist with process documentation and analyze and update monthly billing procedures.
- Help resolve customer disputes and issues while balancing customer experience with CallTower’s financial health.
- Provide billing-system navigation, information, and interpretation assistance to other departments.
- Work independently and collaboratively, and back up the Billing Manager as needed.
Benefits
- Annual market compensation evaluation
- 85% employer-paid medical plans, with HDHP and PPO options
- Dental and vision coverage
- PTO accrual starting on day one
- 100% 401(k) match on the first 4%
- Paid parental leave
- 100% employer-paid life insurance, LTD, EAP, telehealth, and Gym Pass
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
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