Billing Analyst

CallTower, Inc. • Town of Gates, NY

32d • $58,000 - $72,000

About The Position

The Billing Analyst is responsible for daily maintenance of the billing system and applying a working knowledge of billing platform functionality and processes to accurately capture and apply charges for customer services. Working with the Billing Manager, this role helps maintain the billing system and ensure accurate, timely monthly client billings, while providing clients with a positive experience when billing disputes arise. The position works across multiple systems and departments to maintain billing accuracy, improve processes, and address system or customer issues.

Requirements

• Bachelor’s degree or additional relevant experience.
• At least 3 years of billing experience.
• Ability to maintain and update a billing system and billing processes.
• Self-motivated, with strong time-management skills.
• Detail-oriented, computationally accurate, and dependable.
• Excellent written and verbal communication, active listening, and comprehension skills.
• Comfort working in a dynamic, technically focused organization with a rapidly expanding and changing customer base.
• Strong individual-contributor, organizational, communication, and cross-department collaboration skills.
• Ownership mentality for the role and projects.
• Track record of meeting deadlines while managing multiple projects.
• Proficiency in Microsoft Excel, including pivot tables and VLOOKUP.

Responsibilities

• Maintain the billing system daily and assist with monthly bill closes.
• Process onboarding orders, verify that data syncs accurately from CT systems to the billing system, and apply manual charges when necessary.
• Refine and improve the onboarding process in Salesforce and the billing system.
• Process MACDs and apply manual charges as required.
• Process catalog service conversions that migrate customers between product sets or catalog versions; verify pricing, products, and billing accuracy, engaging other departments as needed.
• Process offboarding and location billing account terminations.
• Process contract renewals and apply updated billing-system charges as directed by inside sales; maintain contract details in Salesforce.
• Engage development resources to implement Customer Pricing Override entries to correct syncing or quoting issues.
• Attend cross-functional meetings as needed and provide project-based or ad-hoc reporting.
• Assist with provisioning and billing-system integration projects, billing vendor relationships, and process documentation.
• Help resolve customer disputes and issues while balancing customer experience with the company's financial health.
• Promote efficient and effective billing processes and system operations.
• Engage the billing-system vendor to escalate and resolve system issues.
• Work independently and collaboratively, and provide other departments with billing-system navigation, information, and interpretation assistance.
• Analyze and update monthly billing procedures.
• Back up the Billing Manager as needed.

Benefits

• Annual market compensation evaluation.
• Employer pays 85% of medical plan costs; HDHP and PPO options are available.
• Dental and vision coverage.
• PTO accrual starts on day one.
• 100% 401(k) match on the first 4%.
• Paid parental leave.
• Employer-paid life insurance, long-term disability, EAP, telehealth, and Gym Pass.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level