Billing Analyst
About The Position
The Billing Analyst is responsible for daily maintenance of the billing system and for accurately capturing and applying charges to customer services. The role requires knowledge of billing platform functionality and processes, careful coordination across multiple systems, and close work with the Billing Manager to maintain accurate and timely monthly client billings. The analyst also helps provide clients with a positive experience when billing disputes arise. The position handles onboarding, service changes, catalog conversions, offboarding, and contract renewals; supports billing close activities, reporting, integrations, and process improvements; and works with internal departments and the billing system vendor to address operational and system issues. The analyst is expected to manage work independently while collaborating across the organization, and to back up the Billing Manager as needed.
Requirements
- Bachelor’s degree or additional relevant experience.
- At least 3 years of billing experience.
- Ability to maintain and update billing systems and billing processes.
- Self-motivated, with strong time-management skills.
- Detail-oriented, with computational accuracy and strong character.
- Excellent written and verbal communication, active listening, and comprehension skills.
- Comfort working in a technically focused organization with a rapidly expanding and changing customer base.
- Strong individual contributor with exceptional organizational and communication skills.
- Ability to collaborate across departments.
- Ownership mentality toward the role and projects.
- Track record of meeting deadlines while handling multiple projects.
- Proficiency in Microsoft Excel, including pivot tables and VLOOKUP tables.
- Ability to work independently and collaboratively, and to manage workload in a self-directed manner.
Responsibilities
- Maintain the billing system daily and help ensure its efficient and effective operation.
- Assist with monthly billing closes.
- Process onboarding orders, verify accurate synchronization of data from CT systems to the billing system, and apply manual charges when needed.
- Improve the onboarding process in Salesforce and the billing system.
- Process MACDs and apply manual charges as required.
- Process catalog service conversions, verify product and pricing accuracy, and coordinate with other departments as necessary.
- Process offboarding and location billing account terminations.
- Process contract renewals, apply updated charges as directed by Inside Sales, and maintain contract details in Salesforce.
- Work with Development to implement Customer Pricing Override entries to correct synchronization or quoting issues.
- Attend cross-functional meetings as needed.
- Provide project-based or ad hoc reporting as required.
- Assist with provisioning and billing system integration projects.
- Assist with the billing vendor relationship and escalate and resolve system issues with the vendor.
- Assist with process documentation.
- Help resolve customer disputes and issues while balancing the customer experience with CallTower’s financial health.
- Provide billing system navigation, information, and interpretation assistance to other departments.
- Analyze and update monthly billing procedures.
- Back up the Billing Manager as needed.
Benefits
- Annual market compensation evaluation
- 85% employer-paid medical plans, with HDHP and PPO options
- Dental and vision coverage
- PTO accrual starting on day one
- 100% 401(k) match on the first 4%
- Paid parental leave
- Employer-paid life insurance, LTD, EAP, telehealth, and Gym Pass
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
