Relationship Banker I
Regions Bank • Indianapolis, IN15d • Onsite
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Relationship Banker I - 146th
Regions Bank•Indianapolis, IN
•Onsite
About The Position
At Regions, the Relationship Banker I provides an exceptional customer experience on the cash line and by phone while helping improve customers’ financial wellness. The role builds personal connections during transactions, identifies ways Regions can meet customer needs, and helps resolve customer service inquiries from start to finish. It is suited to candidates with prior teller, limited banking, or some retail sales experience who want to begin a career with opportunities for growth and development. The successful candidate is ambitious and adaptable, communicates effectively, and educates customers about ways to bank when, where, and how they want. The position is based at the 146th and Greyhound Pass location in Carmel, Indiana. It is full-time and incentive eligible, with overtime eligibility under the Fair Labor Standards Act for hours worked in excess of 40 per week. The stated job-range target lists a minimum of $39,601.10 and a median of $46,880.00; individual compensation may vary based on factors including experience, skills, location, and performance.
Requirements
- High school diploma or GED.
- Ability to work Saturdays as needed.
- Ability to handle cash and process cash transactions.
- Ability to communicate in person, by phone, and through electronic channels.
- Ability to use a computer frequently, including typing and sustaining attention to a monitor.
- Ability to walk and stand for extended periods.
- Ability to lift up to 20 pounds.
- Ability to adhere to policies, procedures, and guidelines.
- Ability to assist customers with digital banking offerings.
- Ability to handle multiple priorities simultaneously.
- Ability to oversee large sums of cash.
- Strong customer focus and relationship-building skills.
Nice To Haves
- One year of banking, cash-handling, and/or customer service experience.
Responsibilities
- Provide an optimal customer experience on the cash line while processing deposits, withdrawals, payments, and other typical teller transactions.
- Answer customer inquiries about products and services and fulfill basic servicing requests, including card replacements, information changes, PIN resets, check reorders, and basic problem resolution.
- Develop customer relationships and stay informed about each customer’s relationship with the bank.
- Educate customers about standard consumer products and digital banking solutions, including mobile, online, and ATM offerings.
- Assist branch and team members with basic tasks to resolve customer problems.
- Refer customers to internal experts when more complex financial goals or needs are identified.
- Follow bank processes, procedures, laws, and regulations, including duties assigned by the Branch Manager; help ensure sound banking practices by managing, identifying, and reporting operational risks.
- Help achieve branch targets and goals by identifying customer needs and providing appropriate guidance about Regions’ solutions.
- May make outbound calls using generated customer and prospect lead lists to educate customers about emerging technology and assist with their financial needs.
- Track time worked in excess of 40 hours per week.
Benefits
- Paid vacation and sick time
- 401(k) with company match
- Medical, dental, and vision benefits
- Disability benefits
- Health savings account
- Flexible spending account
- Life insurance
- Parental leave
- Employee assistance program
- Associate volunteer program
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
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